Did not receive Fantasia Potion (from MSQ nor 30 day subscription)

Date & Time: March 6, 2018 (bug error occurred much earlier)
Frequency: Once
World name: Excalibur
Character name: B' Gonce
Retainer name: n/a
NPC name: Mainstoryline Quest
Party or solo: Solo


Hi!

I realized I have NEVER received a free Fantasia potion during my time playing.

I did not receive the Fantasia potion from my first 30 day subscription.
I also did not get my free Fantasia potion from the Main story Line Quest at level 50.

I believe I might have made a character in an awkward time period, in between these two changes, and ended up NEVER receiving this item.

I understand I should have received ONE Fantasia Potion for free in total, but I have received zero (neither methods have given me a free one).

Are there any steps I can take to fix this issue? I should have received at least one of this Fantasia item, but have not received it from either scenario (30 day subscription or MSQ).

Thank you!