I tend to agree somewhat with the OP - it's due to the longevity of the game, but things have just become rather complicated and convaluted. You really don't need 30+ buttons for any class/job. (yes, they trimmed it a little, but didn't go far enough), you don't need crafts that take forever (with even more convaluted RNG rotations than DOW), given only 10% are raiders, you don't need that much content for them alone. They need to realise the real bread and butter players - the ones that just want to log in, amuse themselves for a few hours without being overly frustrated. They need to remember it's a game, meant for entertainment. That part is getting more and more lost sadly.