Script error when launching the game

[Oxygen_Deficiency]

I have seen similar threads where people have gotten script error when opening the games launcher. I am also getting these errors when launching.

=================================================
An error has occurred in the script on this page.

Line: 0
Char: 0
Error: Script error.
Code: 0
URL:

http://img.finalfantasyxiv.com/ft/ve...s?ver=20180312
http://img.finalfantasyxiv.com/ft/ve...s?ver=20180312
http://img.finalfantasyxiv.com/ft/ve...s?ver=20180312
http://img.finalfantasyxiv.com/ft/ve...s?ver=20180312
http://img.finalfantasyxiv.com/ft/ve...s?ver=20180312
====================================================

This is followed by black launcher window.

I have tried clearing out history + cache of edge browser and checked that there are no proxies enabled. I also tried 2 different ISP's and have the same issue on both.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The Final Fantasy XIV launcher will use Internet Explorer to connect, not Microsoft Edge. Try the following with Internet Explorer:

Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Oxygen_Deficiency]

Thank you, those steps seem to have fixed the issue.

[Einmimiria]

Thank you for the update Oxygen_Deficiency, that is good to hear.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.