DirectX 11 Fatal error 11000002

[xDatenshi]

Hi,

I have the famous DirecX fatal error, but I didn't find any thread about it in the bug section. Thank you in advance for your help.

Date & Time: 2018/03/08 19:00
Frequency: Every time I play the game
World name: All
Character name: All
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo: Party AND Solo
In-game time:
Area and coordinates: All
Housing:
Steps:
I play the game for several minutes/hours and the screen becomes black and the sound is buzzing. If the display comes back, I can only do a Ctrl+Alt+Delete to come back on the desktop and see the error "FINAL FANTASY XIV A fatal error DirectX has occured.(11000002)" [translated from French error]. If the display doesn't come back, I have to restart manually the computer with the power button.
This is happening since March 4th, I think.
Note 1 : this crash occurs only on FFXIV, no on other games (Overwatch, Warframe, ARK, etc.)
[EDIT 2018.03.09 23:17] The crash occurs on Northgard and Warframe too. On FFXIV it takes between 15 min and several hours before the crash ; Northgard : 5-30 minutes ; Warframe : instant crash.
Note 2 : Graphic card drivers and Windows are up to date.


Connection Specs
- Type of internet connection/provider: Fiber
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/16/15 10:36:39 Ver: 05.0000B
SYSTEM_LANGUAGE français (Paramètres régionaux : français)
SYSTEM_MEMORY 16265.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18697.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.031GB SYSTEM_FREEDISC_SPACE 116.831GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 927.734GB SYSTEM_FREEDISC_SPACE 198.312GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 935.279GB SYSTEM_FREEDISC_SPACE 540.268GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 390 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8168.406 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8132.990 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15027.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/2/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8260 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4474
SYSTEM_GRAPHICS_DRIVER_DATE 6/13/2016 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {54DD7060-415B-427D-B494-6AD5C4D7EE79}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B48D0332-1B2B-4B23-A936-0B1B486CAC52}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C578610-F82F-11E6-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5CC43DD0-F44E-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CC687C0-F44E-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CC8F8C0-F44E-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Processor : Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, 3301*MHz, 4 cœur(s), 4 processeur(s) logique(s)
BIOS Version/Date : American Megatrends Inc. 0601, 16/11/2015
Mother board : Asus Z-170P
Physical memory (RAM) : 16,0*Go
Graphic card : AMD Radeon R9 390 Series
Driver version : 18.3.1

Laptop Model Name: Not available - Desktop computer
Laptop Model Number:

Gamepad Manufacturer: Not available - Keyboard + Mouse
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox
- Internet Explorer Version:

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