Connection to server lost (Errorcode 9002)

[Einmimiria]

Thank you for the update Ezraeth.

Do you normally play on the same connection at the same time? If so, do you disconnect just as often if you play on the PC alone?

If it is only happening on the PC, then its probably something specific to that device, not necessarily the internet connection.

Make sure that no other programs are running at the same time as the game. Also perform a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Set exceptions for Final Fantasy XIV on your anti-virus/firewall in order to avoid any interference from these programs.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ezraeth]

Hello Einmimiria,

after a Live Chat with a SEE Agent we were able to determine that the problem might be caused by my providers DNS Server. So i changed the DNS Server to the Google DNS, flushed my DNS Cache and rebooted my router. The problem didn't occured on the PS4 because the PS4 was using the Sony Entertainment Network to communicate with the FFXIV Servers.

I will continue to observe this problem if it still occurs.

Thanks for your support!

Best regards

[Einmimiria]

Thank you for the update Ezraeth.

I'm glad you were able to find a solution. If the issue comes up again, contact the Square Enix Support Center, or post on this forums again.

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.