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  1. #1
    Player
    LolZ544's Avatar
    Join Date
    Mar 2018
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    2
    Character
    Hatura Koresuma
    World
    Shiva
    Main Class
    Black Mage Lv 70

    A fatal DirectX error has occured.(10000000)

    So, it has been a while since I first ran into this error, but for now my patience is over. I`m sorry if my english is bad.

    Everything started when I decided to update my graphic driver.
    I have Nvidia GeForce gtx 760, and updated from 390.65 to 391.01.
    After this, it happened:

    Because of that everything looks like that:

    And when I press it, it goes BOOM:


    I will explain what I tried:
    • Reinstalling driver
      Downgrading driver
      Reinstalling game
      Starting in safe mode
      Clean uninstall with DDU
      Repairing DX with any available tool
      To be added if I remember

    Here goes some important text from "display" button in launcher:
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    Windows 10 64-bit

    Everything worked fine (DX11) before the update. Even on previous driver (which worked perfectly) now I do not recieve any changes.
    What I have found: DX mode toggle is only available when there is no driver at all. Like, after clean uninstalling. But like that game is just a black screen without loading anything.
    I`m looking for some help. Please.
    (0)
    Last edited by LolZ544; 03-19-2018 at 10:51 PM.

  2. #2
    Moderator Einmimiria's Avatar
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    Nov 2017
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    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    What exactly do you mean by the "DX mode toggle is only available when there is no driver at all?" Are you not able to select directx 9 mode on the launcher?

    Make sure no other programs are running when you play the game and also check that your anti-virus/firewall have the appropriate exceptions for Final Fantasy XIV.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. #3
    Player
    LolZ544's Avatar
    Join Date
    Mar 2018
    Posts
    2
    Character
    Hatura Koresuma
    World
    Shiva
    Main Class
    Black Mage Lv 70
    Quote Originally Posted by Einmimiria View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    What exactly do you mean by the "DX mode toggle is only available when there is no driver at all?" Are you not able to select directx 9 mode on the launcher?
    This means that whenever a graphic driver isn`t installed (like after running DDU), the toggle between dx9 and dx11 is available.
    When toggle is greyed out - I`m stuck at dx9, which gives me a corresponding error.

    UPD: FOUND A SOLUTION
    At the time when I updated my driver, I also loaded newest version of Duet Display, which I use to add a second monitor. Version was 1.5.1.4b. This morning I decided what if I delete it and give it a try. Tried that and OOPS: everyithing works. So I guess I will downgrade this program a little (cause I can`t stop using it, huh) and write to their support too. Also a useful information for anyone who use it too.
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  4. #4
    Moderator Einmimiria's Avatar
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    Nov 2017
    Posts
    2,510
    Thank you for the update LolZ544. I'm glad you were able to find a solution.

    This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)