The Hidden Chapter - THM LVL25 bugged

[bustamanteverde]

I just read that this bug has been ongoing since 2013!? What is the deal? I just abandoned the quest, waited an hour, now I have to wait an entire day to try again. I keep getting frozen after talking to Cocobuki and hitting proceed. "A system error occured during event movement"

Can this be looked at? This is just a tad ridiculous considering it is a class quest.

[Ariellendera]

Hello bustamanteverde, Thank you for posting on the Final Fantasy XIV Technical Support Forums

In understand that this can be frustrating! I would recommend filling out a bug report. You do this in the "bug report" forum. You will need to use the following format there.

Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.

Hope to be of assistance,

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.