Can't progress quest in Eureka

[Terinite]

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Date & Time: 18/03/2018 AEST 3:25AM
Frequency: Once
World name: Balmung
Character name: Orphieus Night
Retainer name: None
NPC name: Krile
Monster name: None
Class/Level: Lvl 70 Astrologian
Party or solo: Party
In-game time: ST 5:25PM
Area and coordinates: X: 18.5 Y: 31.8
Housing: None
Steps:
1. Followed quest requirements up to using Magi Melder.
2. Used Magi Melder to slot Magicite.
3. Spoke to Krile.
4. Spoke to every other NPC in the town. I have access to the Expedition Mender and the Expedition Provisioner.
5. Went and leveled to 4 to see if it would update the quest or give me a new one.
6. Came back spoke to her again. She said "Don't forget about that protean crystal! The last thing you want to be is in debt to Hancock and Rowena!" same as last time.
7. Checked lvl 3 quest area as suggested by other players, found nothing.
8. Leveled to 6, still no quests, Krile says the same thing.
9. Got my i290 weapon from my retainer and brought it into Eureka; nothing happened.
10. Spoke to all the NPCs again, Krile's dialogue hasn't changed and I don't have access to the Lockpick or anyone other than the Mender or Provisioner.

Connection Specs
- Type of internet connection/provider: iiNet Limited
- Modem maker/model number: Wireless VoIP Smart Ultra Broadband Gateway/TG789 vac v2

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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[Mholito]

You need to get into a party around your own level (or go on your own) and kill enemies that haven't been claimed by others to get Protean Crystals as a drop.

[Bakaburgmeowmeow]

I have the same problem. I've solo chained mobs to chain 30 below and same and above my level, I've light partied with same level people, I've done every combination of things I can think of and been at it for about 7 hours, I'm level 7 and i have seen zero protean crystals after multiple chain 30s in every way myself and my friends could devise. I submitted a bug report.

[Gario]

Could you fix this problem? I have the same problem, I get anemos crystal and chest but no protean.

Thanks in advance

[Mholito]

Make sure you/your party are the ones claiming the enemies. You don't seem to get any crystals from enemies that are already claimed (claimed enemeis' nametags are by default set to purple)

[Terinite]

You need to get into a party around your own level (or go on your own) and kill enemies that haven't been claimed by others to get Protean Crystals as a drop.

This was the problem, thank you! As soon as I started killing stuff in a party with people near my level I got a protean crystal and the quest unlocked. I went in with some high level friends the first time I tried Eureka, so I had no idea.