We need better comunication with the Community team

[Vhailor]

imo a lot of the rage and fire comes from the frustration of feeling that SE does not listen and that feeling comes from their silence and small informations we get)

Couldn't agree more.

Also, this isn't helped in the slightest by SE's tendency to pull a mea culpa whenever an issue begins attracting bad press beyond the forums. Housing is a good example, as is 1.x. This gives the distinct impression that players should go out of their way to raise hell whenever something goes wrong, because if they can make enough of a stink for some outside site like Kotaku to publish about it, they'll get SE to listen. That's a very, very bad incentive to give to your own player base.