We need better comunication with the Community team

[Vhailor]

I do wonder what their reasons are for not having more communication and more regional communication to cater to the differences in internet culture. Are they gunshy because of how impulsive players are with their feedback? Is it out of necessity to reduce miscommunication because the imaginations of players gets out of hand so quickly which inevitably leads to disappointment. (look at every piece of content released that has had any forewarning to its playerbase) Is it a language barrier? Could it be lack of staff? Lack of interest in communication? Trying to keep things secret so other companies dont take their ideas?

But most of that has nothing to do with responding to feedback on current content or suggestions at improving the content. I dont envy anyone in the public eye like this, I couldnt imagine seeing a constant stream of anger and frustration at something you worked hard on.

In fairness, much of the anger and frustration is precisely due to the lack of strong, bidirectional communication. If I were a member of the XIV development team, I wouldn't be personally surprised by the anger and frustration; I'd be asking what's going on, too. Development teams are used to being responsive to the needs and desires of their customers, but all evidence visible from the outside suggests that SE is working in a bubble right now, and has been for years with FFXIV. That's almost certainly something the dev team feels, too, and I'd be willing to bet many of them aren't any more comfortable with it than we are as players.

To be sure, being responsive isn't some panacea for player anger. There'll be plenty of frustrated players no matter what you do. But generally speaking, not being visibly responsive is a sure-fire way to worsen the issue - and doubling down makes it even worse.