We need better comunication with the Community team

[MageBlack]

I do wonder what their reasons are for not having more communication and more regional communication to cater to the differences in internet culture. Are they gunshy because of how impulsive players are with their feedback? Is it out of necessity to reduce miscommunication because the imaginations of players gets out of hand so quickly which inevitably leads to disappointment. (look at every piece of content released that has had any forewarning to its playerbase) Is it a language barrier? Could it be lack of staff? Lack of interest in communication? Trying to keep things secret so other companies dont take their ideas?

But most of that has nothing to do with responding to feedback on current content or suggestions at improving the content. I dont envy anyone in the public eye like this, I couldnt imagine seeing a constant stream of anger and frustration at something you worked hard on.

[Mahrze]

...

I think this falls back to your original post. How much of all this "feedback" really can count as "feedback" vs what they have in mind for x content or the game in general. How many people are there to relay all the "feedback" and maybe if there is a laundry list of priorities in regards to feedback.

Another point you mention is the culture barrier, as much as people bring up how in the Japanese side they are more open to open communications; I am sure that they don't have the same expectation on other sides, to be as open that is. There is also simply a limitation on information provided, there's no Yoshi/Murouchi-equivalent on the NA/EU side. The next LLP has Murouchi as a guest so that might give us some insight on what goes behind the scenes on the community management and maybe even add some info on/to it all.

But bearing open arms with a barbed jacket ain't exactly a welcoming sight.

[Vhailor]

I do wonder what their reasons are for not having more communication and more regional communication to cater to the differences in internet culture. Are they gunshy because of how impulsive players are with their feedback? Is it out of necessity to reduce miscommunication because the imaginations of players gets out of hand so quickly which inevitably leads to disappointment. (look at every piece of content released that has had any forewarning to its playerbase) Is it a language barrier? Could it be lack of staff? Lack of interest in communication? Trying to keep things secret so other companies dont take their ideas?

But most of that has nothing to do with responding to feedback on current content or suggestions at improving the content. I dont envy anyone in the public eye like this, I couldnt imagine seeing a constant stream of anger and frustration at something you worked hard on.

In fairness, much of the anger and frustration is precisely due to the lack of strong, bidirectional communication. If I were a member of the XIV development team, I wouldn't be personally surprised by the anger and frustration; I'd be asking what's going on, too. Development teams are used to being responsive to the needs and desires of their customers, but all evidence visible from the outside suggests that SE is working in a bubble right now, and has been for years with FFXIV. That's almost certainly something the dev team feels, too, and I'd be willing to bet many of them aren't any more comfortable with it than we are as players.

To be sure, being responsive isn't some panacea for player anger. There'll be plenty of frustrated players no matter what you do. But generally speaking, not being visibly responsive is a sure-fire way to worsen the issue - and doubling down makes it even worse.

[MistakeNot]

In fairness, much of the anger and frustration is precisely due to the lack of strong, bidirectional communication.

I have to ask: What anger and frustration? Apart from a few loud mouths here on the forums I am not seeing much anger or frustration.
I suppose I could be missing all of it, but from what I can see the majority of players are more or less happy with the current state of the game, and not angry at all.

[Vstarstruck]

I do wonder what their reasons are for not having more communication and more regional communication to cater to the differences in internet culture. Are they gunshy because of how impulsive players are with their feedback? Is it out of necessity to reduce miscommunication because the imaginations of players gets out of hand so quickly which inevitably leads to disappointment. (look at every piece of content released that has had any forewarning to its playerbase) Is ita language barrier? Could it be lack of staff? Lack of interest in communication? Trying to keep things secret so other companies dont take their ideas?

But most of that has nothing to do with responding to feedback on current content or suggestions at improving the content. I dont envy anyone in the public eye like this, I couldnt imagine seeing a constant stream of anger and frustration at something you worked hard on.

do you feel I answered your question in full now?

Now this is my personal view, I do not know how true it is, but I really think the root is arrogance. I feel this lead to the flop of FFXIV 1.0 as well. "People will buy it no matter what we do, so lets make the cheapest route" Basically they know having FF name alone can carry far because of the long established playerbase. I do hope this mindset became questioned though, with the blacklash of FFXV by some, and more and more people speaking out on the ffxiv's repeat treadmill, not even trying to deviate from it.

Remember this is my personal view, I have no proof, I am not trying to insult, but I really do think they depend on "blind following" SE say "we make it new and innovative *releases something* People take it as new and innovating because SE said so, no matter what was done.