We need better comunication with the Community team

[KisaiTenshi]

Funny, it's my dad who is most likely to complain to a company if they don't deliver a satisfactory experience. He's most definitely not a milennial. And you know what? He gets results.

The idea that it's a new thing that people expect companies to care what their customers think is the most comical milenial hatred BS I've ever seen. Companies like to make money, and unhappy customers aren't good for the bottom line. The only time it's not true is with monopolies.

Baby Boomers and Echo Boomers actually have money and tend to complain about changes to things over time. Millennial's had their future stolen by their parents generation. So I get why Millennial's tend to complain more often, more frequently, and over much smaller grievances.

But I'm just stating things from experience. The younger someone is, the more they believe their opinion matters on social media, but seem to not vote with their dollars, or vote at the polling station. Thus the term "slacktivism".

Just the same, many companies do have a social media presence, but no interaction. To them it's just another (free) advertisement venue. So while I'm more likely to stick with a company who reaches out to my complaints about their company online (like my ISP) the general response is "could you DM, email, use our webchat, or phone", not "I'm sorry", there is no initial empathy, thus people keep becoming negative.

We could also talk about how the PvP community is dying on NA/EU servers due to a plague of botting and win trading, too. Many people speaking up do so because they enjoy the game and want to see it prosper and improve.

Yet, where is the "please fix PvP" thread on the front page? It's not there. The most recent thread I can find about PvP in the general forum is 4 days old, complaining about a mount reward. Right now the front page is mostly complaining about Eureka. If it's important (and it is), it should not be bumped from the front page, but as it is, it seems like absolutely nobody plays PvP in my data center as the "needs DPS/healer/tank" indicator never shows up, and if you queue for the roulette the wait time starts at 30 min. I've only ever seen it have no queue time at 4.0's release when people discovered that it handed EXP out like candy, so no doubt everyone who got all their combat jobs to 70 in three days did nothing but that.

All that's being said in this thread repeatedly is that SE doesn't take feedback from the non-Japanese community, and we would like to get equal treatment. However, unless the rest of the world wants to suddenly be nice, 100% of the time, this will not happen.