We need better comunication with the Community team

[SenorPatty]

Like I wrote in the other thread, English is one of the major languages all around the world and is probably spoken by a huge amount of people. You learn it even in Japan and on top of that they have staff that should have English as its main language (Koji Fox for example) and thus should be able to talk to us. WoW probably also has it in English because the majority of their playerbase understands it. The majority of the playerbase here in FF14 is not from Japan anymore but from the western countries. So having still no direct english translator in the liveletters or at least have some of the english speaking staff visiting our worlds would help. Or some more posts on this forum.

I just want to point out that while what you say about the English language is true, not every foreign business care for it. Actually it would be better to say some will cater to various degrees. You'll have companies that will fulfill their due diligence to make sure their product, communication-wise, is fully taken care of and then some. Other companies will keep it at a really bare minimum to cover necessities only (think customer support for example).

What hurts me though is that there's no...equivalent, for a better lack of word, of Yoshi-P interacting ingame with players NA/EU side. Community members here stick to basic moderating and relaying info...and that's it. Yoshi frequently visits the playerbase, turning his arrival into a pseudo-event, celebrity style. We don't get that at all.

[Vstarstruck]

Are you really want to use the player population size and language distribution?
Technically, Chinese as a language is as major as English and China WoW has biggest WoW population. Did Blizzard devs uses Chinese to communicate? Why would you expect S/E devs do?

You really love trying to downplay anyone that dislikes diadem 3.0 dont you? instead of addressing her post like the next one I am about to quote, your last 2 posts adds nothing to the discussion while pulling weak strawman/red herring attempts. Everyone knows about that little fact, however we are talking about FFXIV's PLAYERBASE not the world population statics.

I just want to point out that while what you say about the English language is true, not every foreign business care for it. Actually it would be better to say some will cater to various degrees. You'll have companies that will fulfill their due diligence to make sure their product, communication-wise, is fully taken care of and then some. Other companies will keep it at a really bare minimum to cover necessities only (think customer support for example).

What hurts me though is that there's no...equivalent, for a better lack of word, of Yoshi-P interacting ingame with players NA/EU side. Community members here stick to basic moderating and relaying info...and that's it. Yoshi frequently visits the playerbase, turning his arrival into a pseudo-event, celebrity style. We don't get that at all.

yeah yoshi p and the others do have translators and such during the live letters, so there is that. However I am not going to sit here and accept they have no one to interact with the NA/EU playerbase like he interacts with the Japanese one. Even if they lack that ability, SE makes more then enough money to hire a few more people that can do such things.

[Divinemights]

You really love trying to downplay anyone that dislikes diadem 3.0 dont you? instead of addressing her post like the next one I am about to quote, your last 2 posts adds nothing to the discussion while pulling weak strawman/red herring attempts. Everyone knows about that little fact, however we are talking about FFXIV's PLAYERBASE not the world population statics.
.

Are you describing yourself?
You are the one who categorize anyone that disagree with you into Diadem 3.0 lover.
I don't like Diadem and never touch it again after tried it once.
How about read all of the posts?
I was explaining that it is a language issue, in which it is.
Care to explain why language is not an issue that Yoship's Walk and Adrenaline Rush TV being a Japanese only show?

I don't even understand where your immerse hate on Eureka is based on when it is an optional content.
Like Diadem, don't do it if you don't like it.
Yoship already announced the next step of Eureka, what do you expect to achieve with your crusade?

[MageBlack]

I Havent been interested in doing the relic since the first two steps of 2.0. For the first time since then I've dove head first into relic grinding. I havent even touched other content since Eureka dropped.

[Ruf]

Don't tell me to stop complaining or unsub. If you don't like to hear complaints, then don't read the f***ing complaint threads floating around the forums.

High_Five!

[Vstarstruck]

Are you describing yourself?You are the one who categorize anyone that disagree with you into Diadem 3.0 lover.
I don't like Diadem and never touch it again after tried it once.
How about read all of the posts?
I was explaining that it is a language issue, in which it is.
Care to explain why language is not an issue that Yoship's Walk and Adrenaline Rush TV being a Japanese only show?

You did not explain anything, you distort the facts to shoot the complaints down. I even explained why:


It is funny telling me I do not understand something when you do not understand something, or intentionally pulling those fallacies, I cannot tell.

You really love trying to downplay anyone that dislikes diadem 3.0 dont you? instead of addressing her post like the next one I am about to quote, your last 2 posts adds nothing to the discussion while pulling weak strawman/red herring attempts. Everyone knows about that little fact, however we are talking about FFXIV's PLAYERBASE not the world population statics.

yeah yoshi p and the others do have translators and such during the live letters, so there is that. However I am not going to sit here and accept they have no one to interact with the NA/EU playerbase like he interacts with the Japanese one.

??? what happened to the part I said they can easily hire people? Well I was going to explain something of the likes it still makes your point invalid and how I said SE can hire someone that speaks english to interact with us better but its.. not there.. regardless ya SE can hire people to speak with us so it isn't an excuse anyway.

For the "3.0 lover" comment thing, I would not be doing that if you and others would stop trying to shoot down, downplay or silence people that hate it. You are just stating things to blindly defend their actions with no attempt to show you analyzed or look at bigger picture. That is the reason behind the sentence I bold, that makes one of your posts completely invalid and you did not comment on it at all.

Yoship already announced the next step of Eureka, what do you expect to achieve with your crusade?

You already had a reply to this, I do not need to restate it:

(2) Don't tell me to stop complaining or unsub. If you don't like to hear complaints, then don't read the f***ing complaint threads floating around the forums. If I'm unhappy with a component of FFXIV, I'm entitled to speak my mind. If you're happy with the content, you're entitled to speak your mind. Neither side should attempt to silence the other, and you do tremendous damage to valid points (it gets better as you play more) when you pair them with this sort of petty, self-entitled crap.

High_Five!

Stop trying to silence people that have issues with a game they are paying for. I dislike diadem 3.0 yes, but I dislike the people that are trying to silence the people that dislike it more and attempting to show their arguments as invalid, like your last 2 posts my last post quoted here was trying to address. You ignored my main point that I bold, in your last reply, why is that?

Since the main point of this, that you are trying to red harring me into a trap from, is why there is lack of interaction and communication with us? If the excuse is a language barrier, SE can afford to hire a few more people to resolve such problems. I really do not like there is no interaction when we got no content in something after all the delays.

Fair point. However... there's no reason why SE can't provide feedback to the rest of their player base via text. I can understand where video and live events are hosted in Japanese and translated after the fact. I don't need a video of Yoshi-P speaking English, or a live Reddit thread of him responding to US players. But is a simple forum post acknowledging the problems too much to ask? Or a survey asking for our feedback? Based on server counts, the US and EU markets make up roughly half of FFXIV's subscribers. They need to figure out how to talk to us.

this

[Ruf]

Are you really want to use the player population size and language distribution?
Technically, Chinese as a language is as major as English and China WoW has biggest WoW population. Did Blizzard devs uses Chinese to communicate? Why would you expect S/E devs do?

P.142 of What's your first impression of Eureka?!

Quit the wowwannabeezzzzzbs

[Ruf]

I really wish we had a live chat like twitch on a stream or se customer services on permanence on the forums, even if no se employee or staff was permanently available, that doesn't mean that it couldn't be moderated.If I remember correctly,years ago there was somewhat of a gm recruiting campaign,the same thing could be applied here in theory(with a well thought system of course)Now I will admit that I cannot claim that I would be best placed for the spot, or even to make the rules, but that would be a step forward I think.

P.s: A language filter & some later analysis of the chat could be done I think,I mean its not like our posts arn't being checked already correct? Or am I completely off track with this comment? This IMO would allow us to see online & offline & then maybe MAYBE we could have a live chat with the dev in charge of the forums at times.Thats my suggestion,besides that its good to dream & idk what to add,I'm done for tonight.Gn

[Vstarstruck]

You know I forgot one imporant matter I wanted bring up, luckly this person reminded me what I wanted to say:

I feel like this statement should raise doubts.. Just because the content has bugs he refuses to play/test it out for himself on live servers.. Hes working with second-hand information at that point.. He needs to actually get on live and play this to see what the issues are first-hand.. They have been hyping this up for a long time and his statement leaves a sour taste in my mouth.

Also why is this video/information not on the lodestone or translated by a community member so more players can see.

Why are we left in the dark with everything like this? See we lack even the most basic communications and interactions, we need more then this.

[RokkuEkkusu]

I agree with you that communication with the Community Team should be improved. But I think the issue is whether the dev team cares in the long run. At the end of the day, as long as people want to go for the rewards despite shortcomings of the content provided and people sub for various reasons, the devs will assume people are satisfied.