(1) Enjoying Eureka is difficult for me. My friends are a higher level than me, and if I don't catch them as they're entering, they're usually in a full party and not able to easily bring me in. Because SE built this as an Instance, with all the attended restrictions of an Instance, including the inability to join a matching one with friends or send /tells to them. This is a serious, serious barrier for people like me, who are very much on the fence about giving Eureka much of a go.
(2) Don't tell me to stop complaining or unsub. If you don't like to hear complaints, then don't read the f***ing complaint threads floating around the forums. If I'm unhappy with a component of FFXIV, I'm entitled to speak my mind. If you're happy with the content, you're entitled to speak your mind. Neither side should attempt to silence the other, and you do tremendous damage to valid points (it gets better as you play more) when you pair them with this sort of petty, self-entitled crap.
On-topic:
I completely agree that we need more communication from the Community Team, and from SE in general. Healthy MMOs listen to their players, and actively seek their input. It's an essential part of the feedback loop, it's how developers avoid making the same mistakes twice (ideally). It's exactly what SE did, in many ways, to successfully transition from XIV 1.0 to ARR. And... then they stopped. I deeply fear for FFXIV's future if this trend continues. I know it's anecdotal evidence, but roughly 75% of my friends and FC members play mostly out of a sense of momentum, and to keep their houses. One day, that momentum will falter; if SE hasn't grown FFXIV to the point where it can retain players on its own merits by then, subscriptions will be lost - likely a lot of them. I'd rather not see this happen, because I like the foundation that XIV has laid out. I like it a lot. SE just needs to take advantage...