We need better comunication with the Community team

[Avenger]

Edit: Why is this thread just turning into another I like/dislike Eureka for x reasons thread? For me the OP was using Eureka as an recent example for bad communication. Maybe we could discuss that and leave most of the Eureka stuff that has nothing to do with communication for all the other countless threads?

I would definitely like more responses to forum threads, even from the community team acknowledging what people are saying and giving their own opinions one way or the other.

I'd also like responses like the one in the OP to include a bit more of what they are responding to. Like "Some of the feedback we got is that many lockbox rewards aren't very desirable or useful, such as way too many fireworks, or they result in duplicate items that you can't sell or desynth. We agree with this, so we're making many items sellable/desynthable, reducing the frequency of fireworks, and adding some new rewards. We also heard x/y/z, but after careful consideration we have decided not to change those things at this time, primarily because (reason), though we will continue to monitor how it plays out over the next month or so." That sort of phrasing might make it clearer that player concerns are being heard and at least considered.

It seems that communication is heavily vetted. While this seems somewhat sensible in terms of making fewer promises that they can't or won't keep, I would actually like to see a bit of a freer exchange of opinions and information. After all, the community team are players too and they should be allowed to express their thoughts and opinions, which might be interesting even if we don't necessarily agree with them or even if they aren't 100% accurate in terms of predicting exactly how the game development will progress.

It would also be exciting to have occasional Q&A with different developers regarding various aspects of the game. Imagine an AMA about Eureka for example.