They really need to revisit and update the entire character customization. Look at other companies that have been around for a long time and have remained relevant. What have those companies done? Well.. lets take a look at League of Legends, for example. They are constantly updating their content. They aren't afraid to overhaul graphics or abilities and change things up. World of Warcraft? They certainly have changed graphics and given things some nice face lifts. FFXIV needs to do the same. They have a bigger budget and know the game's success now, so it's time to revisit these things and give us more options.
I want my character to NOT look like EVERY OTHER character in the game. We need more face options more than anything else but I'd also appreciate more options for body types. I don't really care if we get a butt slider or not (although it would be nice to have a SLIGHTLY bigger booty) but I'd really love wider hips. I think the Aura look great because they have wider hips and I think that's why they appeal to a lot of people. But sadly they aren't for me because I'm not a fan of the faces available...
We need to be able to choose 2 different face paints AT LEAST. I hate that I can't choose eyeshadow AND freckles. Or dirt on my face and blush. Or whatever. It's dumb. Horns need to be a separate option from head types for Aura, just like ears on lalafell/elezen. Miqote need an OPTION to have black tips (or any color tips!) on their ears (featured on a COUPLE miqote exclusive male hairs) - it shouldn't be hair locked.
They should also consider adding more idle standing poses and having the avatar card reflect the pose they have selected (or choose a random one if they cycle) when examining others. The default standing poses are soooo ugly imo that I hate looking at my avatar card and seeing it and then seeing how cutely an aura stands in comparison on their cards. </3
Anyway, YES it will take a lot of time. But dammit. I have been playing since closed beta. I have additional retainers that I pay for monthly. I have bought so much shit off the mogstation. I have even bought stuff for friends off it, including $18 outfits. I bought BOTH the PC AND PS3 collectors editions of the game. I have bought every expansion as it came out at full price. I think I have the right to ask SE to spend some time and money improving the game. Dedicate a team to it. Will it take a long time? Yeah, probably. But if you want the game to last a long time, you need to update it and keep it fresh and up to the current standards. I never played XI but if I'm not mistaken, they've never upgraded the graphics for it? That's honestly shocking and probably a huge part of why it has such a low player base currently.
And even though this is a bit off topic, can we discuss the ability bloat this game suffers from??? Don't be afraid to cut out more abilities and please stop adding them. Maybe some people like that but honestly I don't want more than 20 or so abilities. Jeez.
/end rant.
Sorry.