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  1. #21
    Moderator Ariellendera's Avatar
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    Nov 2017
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    1,027
    Quote Originally Posted by hynaku View Post
    All ready did those steps and didn't change anything. 30 seconds in eureka game freezes up but chat still works. Had internet come out everything was working how it was so pose to be. Have game turned down to the lowest settings and still freezes the game when inside eureka but runs just fine outside it.
    Hello Thank you for your reply.

    Can you clarify what you mean by "freezing up?"

    Hope to be of assistance.
    (0)

  2. #22
    Player
    Gigglecow's Avatar
    Join Date
    Mar 2018
    Posts
    1
    Character
    R'ayvin Moonsong
    World
    Faerie
    Main Class
    Dark Knight Lv 70
    Still having problems connecting to PlayStation Network to play. If it does connect, I can sometimes get the white loading screen that then boots me. Then I can be playing no problem when all of a sudden I dc and can’t log back into psn. This has been happening since Eureka dropped. I can’t even get into Eureka without dcing immediately. My internet is working great as are all other games. Psn needs to fix this, please
    (0)

  3. #23
    Player
    KingCaptain's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Milly-agnes Branford
    World
    Sargatanas
    Main Class
    Paladin Lv 70
    I may be counting my chickens before they hatch.

    I have been plagued with disconnects in PvP and PotD for a long time now. I hoped I wouldn't have this problem with Eureka. But I did. Some hours worse then others, but consistently getting disconnects. I was so irate I even quit for a few days. But then I actually followed Einmimiria's advice instead of lying and being all "I know how computers work, jerks!" And two days. Both Eureka and Frontlines (haven't tried PotD yet). Not one disconnect.

    So please, if you are seriously having this problem, please follow Einmimiria's advice. If I do start disconnecting again, I'll report back. Thanks support team!

    Note, I have windows 10. I never touched IE's settings since it installed itself on my computer (I think last summer or so?), so a lot of the default options were more restrictive then Einmimiria's recommended settings. If you're a Win10er too, this could be the root cause of your problem.
    (0)

  4. #24
    Player
    Ozenky's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Ivan Kourmanov
    World
    Cactuar
    Main Class
    Arcanist Lv 50

    Also hace issues

    Platform: PS4
    Connection: Wired, 100 mbps.
    Other programs or apps: none.
    What i did so far?: I connected my ps4 to my computer to try a vpn; I called my ISP to check if my service is al right from them, and they send me the speed. Restarted my modem, also, before everybfame, and lowered my graphics needs on the menu of the game anf it still lags, a lot. Honestly I dont even know what to try now.
    (0)

  5. #25
    Player
    hynaku's Avatar
    Join Date
    Mar 2015
    Location
    New Gridania
    Posts
    2,796
    Character
    Inglis Eucus
    World
    Cuchulainn
    Main Class
    Reaper Lv 100
    Freezing up means everything just stopped and nothing is moving. But chat works just fine when it happens. When does freeze up says my ping is 30 to 40 and fps never drop. But receiving jumps to over 16000. Then have to force exit game because never got a error and stayed frozen last time for 6 minutes then I closed the client. Have apps running and firewall lets ffxiv run thru it. Even did same thing when used no modem and had it direct wired to my pc. Just think Its to many in Eureka same time. Samething happens when saw 100 players outside potd waiting in duty finder. What is weird did Stormblood hunts right after and had not disconnects and there was over hundred gathered in one spot. they better think of some other way to upgrade your relic gear because eureka is a very huge failure. how bad the game is getting don't plan buying anymore your expansions just to have same problems again. All eureka is to be is gigantic headache.
    (0)
    Last edited by hynaku; 03-27-2018 at 06:35 AM.

  6. #26
    Player
    defcom420's Avatar
    Join Date
    Jan 2018
    Posts
    2
    Character
    Aurora Storm
    World
    Diabolos
    Main Class
    Conjurer Lv 70
    - Platform: PC
    - Type of connection: Tried wired and wireless, 50mbps
    - Other programs running while the game is playing: Problem exists even when XIV client is only thing running
    - Everything you have tried to resolve the issue: Tried the listed troubleshooting tips previously mentioned in the thread, have monitored the games connection for ping and packet loss, noticed some very high ping spikes, and some lost packets, but generally my ping stays at or under 100ms.

    My disconnection issue only exists in Eureka, i am able to play everywhere else perfectly fine. While in Eureka i am unable to play normally. If I move continuously I will disconnect. The only way the game becomes someone playable is if I pause for 1-2 seconds every 2-4 seconds that I move. If i do not do this I get disconnected. It makes it very difficult to make it to fates in time if I am not already there. There has been countless times I was not a able to make it in time to get credit, which is very frustrating. I seem to be effected by this more than others, but I have talked to multiple people who also get DCd frequently in eureka. Ive got my fingers crossed that maintenance tonight will address and fix the issue, because i cant play like this its too much stress.
    (0)
    Last edited by defcom420; 03-27-2018 at 02:29 AM. Reason: typo

  7. #27
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update everyone.

    There are a few suggestions I missed in the previous post.

    Makes sure you have a wired connection (as opposed to wireless) if you do not already.

    Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Your ISP may forward these ports for you.*

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  8. #28
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello everyone,

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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