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  1. #1
    Player
    Sythen's Avatar
    Join Date
    Jun 2017
    Posts
    79
    Character
    Sythen Elexia
    World
    Lich
    Main Class
    White Mage Lv 90
    It seems to have settled now, but it was VERY bad
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Lag may have been caused by congestion as the content was just released.

    Miwe, if you are still experiencing problems, please provide the following information:

    - Platform (PC, PS4, Mac)
    - Type of connection (wired or wireless)
    - Other programs running while the game is playing (if any)
    - Everything you have tried to resolve the issue

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Miwe's Avatar
    Join Date
    Aug 2013
    Posts
    2
    Character
    Miwe Ofetice
    World
    Louisoix
    Main Class
    Gladiator Lv 70
    Platform: PC
    Wired 125mbit fiber
    No other programs running
    Got a partly resolve by joining eureka solo instead of a group and hoping we got into the same instance. Was not just me but everyone in the eureka instance that kept crashing and getting the dc sign.
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the information Miwe.

    Again, the lag may be due to congestion, which may exacerbate any existing connection issues you may have.

    Try resetting your router (turn it off and leave it off for a few minutes).

    Make sure that any anti-virus/firewall you have has an exception for Final Fantasy XIV

    Try performing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)