Lost Elemental level in Eureka

[NeoPhantome]

Date & Time: 2018-03-13 , 2:30pm EDT
Frequency: Happened Once
World name: Sargatanas
Character name: Neo Phantome
Class/Level: White Mage 70
Area and coordinates: Eureka

Steps:
1. Leveled in Eureka to level 5
2. Did the level 5 quest for extra magicite.
3. Gained some more exp in a new Eureka instance
4. Left Eureka then loggued out to go on an Alt character
5. Loggued back in on main after approx. 20 minutes
6. Reentered Eureka via Party finder.
7. Saw that my character level was resetted to Elemental level 3

Thank you for your time.

[glacierbolt]

Date & Time: 2018-03-13 , 7:00pm EST
Frequency: Happened Once
World name: Famfrit
Character name: Nalu Vera
Class/Level: Bard Level 70
Area and coordinates: Eureka

Steps:
1. Leveled in Eureka to Elemental level 6
2. Went AFK and presumably instance timer expired.
3. Upon queuing for Eureka about 20 minutes later, character was now at Elemental level 2

Thanks

[Suimetsu]

Date & Time: 03-13-2018 , 8:15pm EST
Frequency: Once
World name: Jenova
Character name: Suimetsu Igarashi
Class/Level: Red Mage/Paladin Level 70
Area and coordinates: Eureka

Steps:
1. Leveled in Eureka to Elemental level 3 and roughly 50% of that towards Lv4.
2. Finished the quest to obtain the 2nd Magicite.
3. Left Eureka to do Duty Roulette and other crafting dailies.
4. Re-entered Eureka, was Lv2 and roughly around the same % - in essence a full level lost.

[Shredz426]

Date & Time: 2018-03-13 , 10:00pm EDT
Frequency: Happened once so far
World name: Cactuar
Character name: Kaizus Otier
Class/Level: Dark Knight Lvl 70
Area and coordinates: Eureka

Steps:
1. Leveled in Eureka to level 4 3/4
2. Left Eureka via the boat, continued to play game and do roulette's. never once logged out!
3. Reentered Eureka via Party finder a couple hours later.
4. Saw that my character level was reset to Elemental level 3

[SparklingCactus]

Date & Time: 2018-03-13 , 10:00pm CDT
Frequency: Happened once so far
World name: Siren
Character name: Sparkling Cactus
Class/Level: Bard Lvl 70
Area and coordinates: Eureka

Steps:
1. Leveled in Eureka to level 3
2. Left Eureka via the leave in the duty menu, continued to play game and do sigmascape (a few hours) never once logged out!
3. Reentered Eureka solo via the expedition ferryman a couple hours later.
4. My character had lost 90% of a level (deleveled to 2)
5. My quest progression was reset and I had to talk to Krile and Gerolt again for their cutscenes, additionally my level 3 quest progress is reset.