Bought both copies of Tales of Adventure...

[Watchdog]

Hello there, Today I made a new character and since I haven't in a long time, I bought a copy Tales of Adventure: A Realm Reborn AND Tales of Adventure: Heavensward. I seem to have messed up bad I don't know what to do now. I didn't know Heavensward came with both. I used A Realm Reborn and now I can't get ToA: Heavensward from the mail and I've wasted 1800 Crysta I didn't need to spend on A Realm Reborn. Can anyone help me get ToA: Heavensward on my account and possibly refund A Realm Reborn?

Edit: I should mention my new character is Siegfried Krauszer on Mateus.

[Kurando]

You may be better asking customer services if there is anything that they can do, I'm honestly not really sure what else to suggest. The only other thing is to make an alt and use the additional Adventure on them, though depends how you feel balancing between two characters.

[Watchdog]

You may be better asking customer services if there is anything that they can do, I'm honestly not really sure what else to suggest. The only other thing is to make an alt and use the additional Adventure on them, though depends how you feel balancing between two characters.

Where can I ask them?

[Kurando]

There may be other ways but you can press FAQs at the top to take to the Support Centre webpage (it's EU for me so might be different for you), and near the bottom of that page is a Contact Us link with an envelope. It will ask you to choose a category and sub, perhaps In-game Support or account (I'm not sure) anyway, put a brief description like MogStation, Crysta etc click next twice and log in to your account to either send them an email or by phone.

[worldofneil]

Try contacting them as the above said, but honestly I don't think you'll be successful as they do say all purchases are final and the Heavensward one does same it includes A Realm Reborn. Still, worth a try!

Just curious though, when you try and retrieve HW from mail, from what's the error you get?

[Ariellendera]

Hello Watchdog, Thank you for posting on the Final Fantasy XIV Technical Support Forums

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

additionally, you can get assistance from a Game Master in-game. To do this simply type “/supportdesk,” which will bring up the menu to contact a GM for further assistance. Game Masters Offer support 24/7.

Hope to be of assistance.

[Einmimiria]

Hello everyone,

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

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