Hello Tech Team!

I originally started playing FFXIV through my ps4. I purchased a Windows license code and when I went to Mogstation I selected the "Add License to Windows" option. I decided to start playing it through PC today but when I select the Start option it takes me directly to the data center/character creation.

I reviewed my Mogstation account and I only see having one service account. I also reviewed the grid that shows which licenses you purchased for a given service account and it indicates I did purchase one for my PC (Windows) and PS4. So I'm not sure why my pc version isn't picking up the character I created through my ps4.

Any help would be greatly appreciated.