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  1. 03-12-2018 04:31 AM #1
    Verethyl
    Player
    Verethyl's Avatar
    Join Date
    Nov 2017
    Location
    TEXAS
    Posts
    162
    Character
    Irys Baccara
    World
    Cactuar
    Main Class
    Thaumaturge Lv 69

    PlayOnline ID/Password Recovery

    I play FF ( ATM ) via Steam, AM trying to contact customer support to ask a question which had been posted here on the forums, but no one seems to know the answer, so......
    Now the site is asking for the play online ID, which I had thought would be MY Square Enix ID which it is apparently NOT, because the site keeps saying form error. I suppose since I play FF via Steam I do NOT have a SE play online ID, so I have no idea how to contact SE customer service since the phone number is NOT toll free I'm NOT going to call them.
    Any ideas ????
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  2. 03-12-2018 04:34 AM #2
    Kerwin
    Player Kerwin's Avatar
    Join Date
    Mar 2012
    Location
    Ul'dah
    Posts
    1,148
    Character
    Kerwin Nindon
    World
    Balmung
    Main Class
    Weaver Lv 90
    Playonline? That's FFXI's service....

    You can recover your account and password here for Square Enix ID:
    https://secure.square-enix.com/account/app/svc/reminder

    Support center for basic Q&A are here:
    https://support.na.square-enix.com/index.php

    You can get text support here, but they are only open during business hours during the week and not the weekend. But you can open a ticket via email as well:
    https://support.na.square-enix.com/c...hp?id=496&la=1

    Hope this helped.
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    Last edited by Kerwin; 03-12-2018 at 04:40 AM.
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