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  1. 03-06-2018 10:37 AM #1
    BloodShadow
    Player
    BloodShadow's Avatar
    Join Date
    Mar 2018
    Posts
    6
    Character
    Moon Mystic
    World
    Diabolos
    Main Class
    Bard Lv 61
    no nothing i was playing yesterday night logged off and when i went to log on next morning i couldn't log into my main character
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  2. 03-07-2018 03:15 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update BloodShadow.

    As you are reluctant to try a reinstallation, I'll recommend a few things that may solve the issue. Just be aware that reinstalling might solve the issue if these don't. Here are a few things we can try:

    First, try a wired connection as opposed to the wireless one you are using, as well as resetting your router by turning it off and back on.
    Second, you can try doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.
    Update your graphics card drivers .
    Make sure your anti-virus/firewall has an exception for the game.
    Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Your ISP may forward these ports for you.*

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. 03-07-2018 05:49 AM #3
    BloodShadow
    Player
    BloodShadow's Avatar
    Join Date
    Mar 2018
    Posts
    6
    Character
    Moon Mystic
    World
    Diabolos
    Main Class
    Bard Lv 61
    none of that worked seems like i have no choice but to uninstall and reinstall the game and hope that works and another day wasted
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