Main story error

[Rynecho]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 28 febuari 2018 22.30 CET
Frequency: first time
World name: Balmung
Character name: Gianja Hyrisu
Retainer name: have none yet
NPC name: God's Quiver Bow
Monster name:
Class/Level: Lancer 14
Party or solo: Solo
In-game time: 21.30
Area and coordinates: New Gredania x: 15.8 y: 12.1 in Archer guild
Housing:
Steps:
1. Just finished defeating the masked man of the "To guard a guardian" quest and the cutscene didn't load and got an system error.
2. I know after defeating him I'm suppose to talk to the God's Quiver Bow to let me enter Seat of the first Bow, my quest literely says: "Return to the Seat of the First Bow and speak with Lewin."
3. So I went to God's Quiver Bow but he wont let me in, I reclogged a few times, even closed the game, restarted PC even but I didn't help. I'm stuck in main story quest and I cant reset it either.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS O2DKT20A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16337.594MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18769.594MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.118GB SYSTEM_FREEDISC_SPACE 92.968GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1832.527GB SYSTEM_FREEDISC_SPACE 1533.665GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.797 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8264
SYSTEM_GRAPHICS_DRIVER_DATE 6/18/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND PHILIPS FTV-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {28073745-8DD8-42C8-BA6D-99489A9FB2E8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/15/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7E3A696E-6925-4B2C-969A-B07446C33A7E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7824
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/17/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE6725B0-1092-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE6725B0-1092-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE6725B0-1092-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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[Ranelegon]

Greetings, Rynecho Saeki!

Thank you for your patience while your concern was being investigated, and we apologize for the inconvenience this has caused you. Unfortunately, after a thorough investigation by the development team, the difficulties that you have experienced could not be reproduced. However, they do recommend trying to reinstall your game client to see if it helps resolve the concern. If you continue to experience the same issues after reinstalling your game client, please resubmit your report with that information, and we will make sure to bring your report to their attention again for another review. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team