Launcher Error: Unable to complete version check

[YoshiY]

Hi SE since 2 days ago I have been unable to launch the game as the launcher gives me an error after keying in my username and password.

The error is "Unable to complete version check. [30410][30607][10009][19900][12175]"

I have tried resetting my router, PC and my internet connection to no avail.
I also tried launching using a separate user account and issue persists.
Reinstalling the client also gives me the same error so I can't update the game at all.



My laptop with FFXIV installed have no issues with launching the game so I do not think my internet connection is the issue.

[ZeroRaziel]

Hi SE since 2 days ago I have been unable to launch the game as the launcher gives me an error after keying in my username and password.

The error is "Unable to complete version check. [30410][30607][10009][19900][12175]"

I have tried resetting my router, PC and my internet connection to no avail.
I also tried launching using a separate user account and issue persists.
Reinstalling the client also gives me the same error so I can't update the game at all.



My laptop with FFXIV installed have no issues with launching the game so I do not think my internet connection is the issue.

Hey there!
Not sure if this will help but anyway:
Open
\Documents\my games\FINAL FANTASY XIV - A Realm Reborn\FFXIV_BOOT.cfg
with a notepad and find this string there:
"BootVersionCheckMode"
Then try changing it's value (If it's 1 - change it to 0 and vise versa)
If this won't help - I suggest returning the default value.

[YoshiY]

Hey there!
Not sure if this will help but anyway:
Open
\Documents\my games\FINAL FANTASY XIV - A Realm Reborn\FFXIV_BOOT.cfg
with a notepad and find this string there:
"BootVersionCheckMode"
Then try changing it's value (If it's 1 - change it to 0 and vise versa)
If this won't help - I suggest returning the default value.

Hi, sadly the error still occurs after changing.

[Ariellendera]

Hello YoshiY, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Hope to be of assistance.

[YoshiY]

Hello YoshiY, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Hope to be of assistance.

Hello, I have tried the steps above but error still pops out.

[Einmimiria]

Thank you for the update YoshiY.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.*

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Make sure that you are using a wired connection with an Ethernet cable.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[YoshiY]

Tried port forwarding but issue persists.

I am using Windows 7 so my task manager does not have the start up tab.
I did the next best thing and rebooted in Safe mode + Networking but the error still pops up.

[Einmimiria]

Thank you for the information YoshiY.

To perform a clean boot on Windows 7:
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Also makes sure your anti-virus/firewall has an exception for Final Fantasy XIV and that you are using a wired connection with an Ethernet cable.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[YoshiY]

Thank you for the information YoshiY.

To perform a clean boot on Windows 7:
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Also makes sure your anti-virus/firewall has an exception for Final Fantasy XIV and that you are using a wired connection with an Ethernet cable.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

After following your instructions, the launcher stopped launching fully.

[Einmimiria]

Thank you for the update YoshiY.

Can you perform a trace route to the Data Center you are trying to connect to? Post the results here and hopefully it will give us something to work with.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!