Client crash with Japanese error message

[Duymas]

Hi, the last 2 days when I try to start the game from the client the game crashes with a black screen after a few seconds.Furthermore an error message written in Japanese appears.

• I don't have any overlay
• I don't own an nvidia card
• I don't have a Windows/xbox games overlay
• I don't have any other issue or whatever with any other game

what I have already done is

• Try directx 9 and directx 11
• Try resetting settings through the client
• Try deleting the profile folder so that the game creates a new one

Please tell me there's a solution and that I don't have to re-download everything again.Thanks in advance!

[Ariellendera]

Hello Duymas, Thank you for posting on the Final Fantasy XIV Technical Support Forums

It appears that you have tried all the suggestions that we would have provided. The next thing to try unfortunately would to be to re install. Please let us know if this solves your issue.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Duymas]

Reinstalling solved the problem but re-downloading 25 GB isn't a logical solution. If data corruption was to blame there should be a tool to repair the installation

[Ariellendera]

Duymas, Thank you for your update.

I am glad that that reinstalling did solve your issue! I do understand that this is not a logical solution and I will be passing along this feedback. I will be moving this thread to "Support center resolved" If you have any other issues please do not hesitate to create a new thread.

Thank you for playing Final Fantasy XIV! Hope to see you online.