And just putting this out there, but you did the quest to unlock collectable turn ins, right? The quest actually starts in Ishgard, you get something like a letter of introduction to give to Rowena's collectable team, and then you can start turning things in. Beyond that, they change what they want daily(the mid-afternoon EST reset - they share it with the GC turn ins) and you need to hit the minimum quality level for them to accept it. Best of luck!