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  1. 02-21-2018 06:00 AM #1
    OperaMorgana
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    Jan 2017
    Location
    Ul'dah
    Posts
    89
    Character
    Opera Morgana
    World
    Zodiark
    Main Class
    Black Mage Lv 90

    Credit card not accepted for purchasing retreiners

    Hello, so after the patch i tried to purchase 3 additional retreiners with my credit card that i always used for purchasing them...but the only message i get is this one:


    my banck account is fine, my bank told me there are no problems with my credit card, credit card informations are right...so, whats happening? and i got charged 1 euro for THREE times that i tried to purchase my retreiners....
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  2. 02-21-2018 07:22 AM #2
    Ariellendera
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello OperaMorgana, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately this type of issue requires some personal information from your account. I am going to suggest you contact the support center directly.

    http://support.eu.square-enix.com/index.php

    Hope to be of assistance.
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