Greetings, Aikawa Yuri!

Thank you for your patience while your difficulties with logging into the game was being investigated, and we apologize for the inconvenience this has caused you. After thoroughly investigating your concern, the development team has determined that you should try reinstalling your FINAL FANTASY XIV game client. If you continue to experience the sane difficulties after reinstalling the FINAL FANTASY XIV game client, please resubmit your report to provide us that information, and the development team will investigate the matter further. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team