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  1. 06-11-2019 04:45 PM #1
    KoroushSensei
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    Koroush Khan
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    Diabolos
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    still havent been charged for shb preorder

    the email i got said it will be charged on 6/7/2019 but nothing yet. i find this strange
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  2. 06-11-2019 05:03 PM #2
    AnnaRosa
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    Anni Suri
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    Quote Originally Posted by KoroushSensei View Post
    the email i got said it will be charged on 6/7/2019 but nothing yet. i find this strange
    SE emailed us we were being charged but didn't took the money directly from the CC we had to active one option that prolly is in your SE account called "debit now" to authorize the transaction.
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  3. 06-11-2019 07:23 PM #3
    KoroushSensei
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    the email never said i had to do it myself. thought se was automatically going to do it
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  4. 06-11-2019 07:27 PM #4
    AnnaRosa
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    Quote Originally Posted by KoroushSensei View Post
    the email never said i had to do it myself. thought se was automatically going to do it
    Maybe there was some kind of problem (bug) on their side but the "debit now"function is active and working and it counts as payed if you use it at least it did for us.
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  5. 06-11-2019 08:32 PM #5
    Naemisa
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    Kiseria Luna
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    Cerberus
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    Gunbreaker Lv 60
    Quote Originally Posted by AnnaRosa View Post
    SE emailed us we were being charged but didn't took the money directly from the CC we had to active one option that prolly is in your SE account called "debit now" to authorize the transaction.
    Where exactly is this option? I can't seem to find it.

    Edit: Square Enix Store ->Your Account -> Orders -> Manage -> Debit Now
    Why won't they show this option when ordering.. every time I've been stressed out about having to wait around for SE to take the money, every time there has been issue with the payment on their end...
    (2)
    Last edited by Naemisa; 06-11-2019 at 08:42 PM.
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  6. 06-11-2019 08:50 PM
    Doozer

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    Figured it out
  7. 06-11-2019 10:39 PM #6
    cougarel
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    Sophia Miyuki
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    Pretty weird situation and the emails don't state if they will give feedback if the charge failed so if you're not careful you can end up with the pre order cancelled.
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    Last edited by cougarel; 06-11-2019 at 10:46 PM.
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  8. 06-11-2019 10:47 PM #7
    Renato
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    Rael Levynfang
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    White Mage Lv 90
    I thought this was really stupid how this works. I pre-ordered/purchased the expansion back in February and I was just charged 4 days ago. lol.
    I don't understand why they just don't charge take the money right then and there.
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  9. 06-11-2019 11:00 PM #8
    cougarel
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    Sophia Miyuki
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    To be honest even with Stormblood it wasn't very clear... hoped they would improve after 2 expansions on this behavior since even now people have emotions regarding the purchase.
    Set it on the mog station along with the other items and let the preview site, just be preview, but no let's make a preview site which leads to the SE main store and complicate things.




    ./rant off
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    Last edited by cougarel; 06-11-2019 at 11:06 PM.
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  10. 06-12-2019 12:31 AM #9
    AngelCheese77
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    Bjartur Arnason
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    Coeurl
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    Only one of my pre-orders were paid for even though I got 2.

    Neither states we can Debit Now. So confused now. And concerned.
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  11. 06-12-2019 12:33 AM #10
    Lissandra
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    Lissandra Heartwine
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    I went ahead and did debit now to ease my worries.
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