Greetings, Yin Chan!

Thank you for your patience while your difficulties with the cutscenes were being investigated, and we apologize for the inconvenience this has caused you. Unfortunately, after thoroughly investigating the concern, the development team was unable to reproduce the difficulties that you have described. It is recommended that you reinstall the FINAL FANTASY XIV game client to see if it helps resolve the matter. If you continue to experience the same difficulties, please resubmit a new report. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team