Cant get inside my house

[Tiplus]

Date & Time: since 3 days ago
Frequency: every time
World name: Louisoix
Character name: every person that try to get inside the free company state of <Dead> the free company leader is Benylin Thesecond
Area and coordinates: Mist Subdivision X: 9.2 / Y: 14.0
Housing: Mist, ward 10 plot 60

Info: Since 3 days ago i tried contact you guys using the support, other friends also tried, because my free company house is locked down, im getting the error message saying: ''Unable to execute command. Housing functions are currently locked.''
So Im unable to acess my house for 3 days already i really hope you fixing this soon because is getting quite annoying have a house and pay my sub and not be able to acess my stuff expecially since you guys took 3 whole days to not answer a ticket and only answer it when i send another one.