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  1. 02-16-2018 10:44 AM #1
    Angel_Wings
    Player
    Angel_Wings's Avatar
    Join Date
    Feb 2018
    Posts
    1
    Character
    Soft'kitty Warm'kitty
    World
    Balmung
    Main Class
    Archer Lv 18

    Cannot transfer character

    Character : Soft'kitty Warm'kitty
    Server : Balmung
    Every time I try to transfer of my character it gives me this error,
    - You have purchased optional items that have yet to be claimed.
    - This character has a name change pending.
    I have claimed all my optional items and I have no name change pending.
    Live Support Chat with no resolution. Went through all steps and checks.
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  2. 02-17-2018 02:49 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately, this goes beyond the scope of the Technical Support forums. Please post this issue in the Bug Report forums. Make sure to give as much detail as possible and follow the template as outlined in the following thread: http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

    This thread will be moved to 'Separate Support Required.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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