Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of disconnect you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Everything you have tried to resolve the issue

You get a 2002 error every time you try to log into the NA data center? So it will not let you get to the character selection screen, correct?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!