You may not like this system, but WoW for a long time had it so you needed to out roll 25 other people if you weren't all in Vent/Skype/Discord for a gear token and RNGeesus would often either make the on you wanted never drop or you couldn't roll anything to save your life. If a mount dropped on a pug raid it was a feeding frenzy. Early on it was super bad because anyone could roll Need on anything so "That looks like a Hunter/Rouge item" was the norm.