Latency/Packet Loss Issues [Chaos Datacenter]

[ZeroRaziel]

Sythen, thanks a ton for doing all those tests ^-^

To moderators:

I've been running few more tests for last 24 hours.
First of all: amount of a lost packets is lower during night time. I sent 3000 packets appx. at 03:00 A.M. GMT today and there were 18 lost packets. Less than a 1%, contrary to usual 4-10% during daytime/evening (If my Trace Routes are still needed, there are 3 of them in this thread above, tested on 2 different PCs and with 2 different ISPs).
Secondly, I've done some testing sending packets to NA and JP Datacenters. Here are the results:
EU Chaos DC: Packets: Sent = 3000, Received = 2822, Lost = 178;
NA Aether DC: Packets: Sent = 3000, Received = 3000, Lost = 0;
JP Gaia DC: Packets: Sent = 3000, Received = 2999, Lost = 1.

[Einmimiria]

Thank you everyone for the information everyone.

The trace routes have been very helpful in pinpointing where the issues might lie. I will ask for your patience as we continue to collect information.

"The connection for each would be different, even if they are the same game, so they would disconnect at different times."

this sentance alone proves its the server side not our side
if it was ourside both games would crash at the same time

Unfortunately, it does not prove which end the issue stems from, only that there is something interfering with the connection. We asked for trace routes so we may have a better idea of where this interruption comes from. Thank you for providing one.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kusanagi7]

Here is mine trace route:

1: Date: 16.02.2018 10:45am [GMT]

traceroute to 195.82.50.44 (195.82.50.44), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 20.000 ms 10.000 ms 20.000 ms
3 * * *
4 62.254.42.242 30.000 ms 10.000 ms 30.000 ms
5 62.254.85.86 30.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 20.000 ms 30.000 ms 30.000 ms
7 62.115.115.14 30.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 20.000 ms
9 62.115.123.12 40.000 ms 40.000 ms 50.000 ms
10 62.115.137.165 50.000 ms 40.000 ms 50.000 ms
11 62.115.32.106 50.000 ms 40.000 ms 30.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 30.000 ms
13 195.82.50.234 50.000 ms 30.000 ms 40.000 ms
14 195.82.50.44 40.000 ms 40.000 ms 50.000 ms
Traceroute complete.


2: ISP: Virgin Media

3: Location: UK

[Einmimiria]

Thank you for the trace route Kusanagi7.

After monitoring the network for an hour or so, Ive been seeing huge packet loss on the link that passes data from telia to the telia link that hands over to KDDI (Who own the data center where Chaos Sits).



But, I'm also seeing Packet Loss on the link from Telia to KDDI, AND, im seeing losses from Within the 195.82.50.XXX Range, which is currently Leased to KDDI's Frankfurt Data Center.



I Captured this Info while running Crystal Tower so i could see packet flow, you can see the 0.4% loss as my Network Hardware trys to correct for the issue.

Sythen, what was the date and time you performed these trace routes?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Sythen]

Thank you for the trace route Kusanagi7.



Sythen, what was the date and time you performed these trace routes?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

These tests where done on the 15th of febuary, capture window was between 13:00 GMT and 14:00 GMT

More information can be provided if its requested.

[Kusanagi7]

im sarting to get error 90002 now again along with the lag.

[Kusanagi7]

updated trace route

Date 19/2/18 3:45pm (GMT)

traceroute to 195.82.50.44 (195.82.50.44), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 0.000 ms
3 * * *
4 62.254.42.242 30.000 ms 20.000 ms 20.000 ms
5 62.254.85.86 20.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 30.000 ms 20.000 ms 30.000 ms
7 62.115.115.14 30.000 ms 30.000 ms 20.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 30.000 ms
9 62.115.123.12 40.000 ms 50.000 ms 40.000 ms
10 62.115.137.165 40.000 ms 40.000 ms 40.000 ms
11 62.115.32.106 50.000 ms 50.000 ms 40.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 30.000 ms 40.000 ms
14 195.82.50.44 30.000 ms 50.000 ms 30.000 ms
Traceroute complete.

ISP: Virgin Media

Location: UK

[Finaen]

Aaand one more :

Date 19/02/2018 8:47 pm (GMT +1)

1 1 ms 1 ms 6 ms livebox.home [192.168.1.1]
2 2 ms 2 ms 2 ms 80.10.235.1
3 4 ms 3 ms 3 ms ae110-0.nclyo201.Lyon3eArrondissement.francetelecom.net [193.253.87.238]
4 8 ms 14 ms 3 ms ae41-0.nilyo201.Lyon3eArrondissement.francetelecom.net [193.252.101.145]
5 12 ms 4 ms 3 ms ae40-0.nilyo202.Lyon3eArrondissement.francetelecom.net [193.252.101.66]
6 14 ms 14 ms 12 ms 81.253.184.102
7 15 ms 14 ms 9 ms et-18-0-8-0.pastr3.paris03.opentransit.net [193.251.131.17]
8 * * * Délai d’attente de la demande dépassé.
9 16 ms 17 ms 17 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 24 ms 23 ms 23 ms 212.162.4.98
11 22 ms 24 ms 25 ms 195.82.60.29
12 16 ms 16 ms 18 ms 195.82.61.14
13 17 ms 15 ms 17 ms 195.82.50.234
14 21 ms 22 ms 22 ms 195.82.50.4

ISP : Orange
Location : France

(Yeah, there's no french topic for that, so i came here)
(Welp, actually there's one, but still)

[Khyrain]

Just wanted to point out, I have a friend who is having these problems almost exactly, and we are on the NA data centers. Happens to him on both of them too.

[Ariellendera]

Just wanted to point out, I have a friend who is having these problems almost exactly, and we are on the NA data centers. Happens to him on both of them too.

Hello can you please have your friend post the requested information here http://forum.square-enix.com/ffxiv/t...NA-Data-Center