Latency/Packet Loss Issues [Chaos Datacenter]

[Lakukisu]

Hello everyone!

We have been observing the recent connectivity issues, which players have been reporting, and made adjustments that had a positive effect on the situation. However, unrelated to the EU DC, on the 9th and 10th April there was a wider issue with the European DE-CIX internet backbone. Unfortunately, this has caused further problems, so we will continue to monitor the situation closely. Please keep updating this thread to let us know if the situation is improving for you or not.

[Kerwin]

Hello everyone!

We have been observing the recent connectivity issues, which players have been reporting, and made adjustments that had a positive effect on the situation. However, unrelated to the EU DC, on the 9th and 10th April there was a wider issue with the European DE-CIX internet backbone. Unfortunately, this has caused further problems, so we will continue to monitor the situation closely. Please keep updating this thread to let us know if the situation is improving for you or not.

Wish we could get a rep response for the troubles regarding the NTT servers on the NA side too.

[Ariellendera]

Wish we could get a rep response for the troubles regarding the NTT servers on the NA side too.

Hello Kerwin,

I will see what we can do about getting a community representative to give a update on the NA data center issue as well.

[ZilianStoleMyMoney]

A longer few hours of pinging to datacentre



https://i.imgur.com/mMlWyf0.jpg

Fair bit of packet loss. And again patterns were evident, especially packet loss per minute, but then it stopped as did my 90k's.

[Zebs]

Still getting packet lost as of April 28th.

6:15 PM GMT:


6:40 PM GMT:


7 PM GMT:


10 PM GMT:


You can observe same patterns as Zilina posted above.

https://imgur.com/a/TjFjrVw

[abacab1973]

It's as bad as it's ever been in the UK - impossible to complete an instance without multiple lags.

[T_alyssa_Nishino]

FFS SE, fix your internet already >_<

[Kusanagi7]

i got another error 90002 while running the world of darkness i have 0 hope now that they will fix this 0 hope.

[Kusanagi7]

16/5/18 8:40pm

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 120.000 ms 20.000 ms 20.000 ms
3 * * *
4 62.254.42.242 10.000 ms 30.000 ms 10.000 ms
5 * * *
6 213.248.84.25 20.000 ms 30.000 ms 40.000 ms
7 62.115.114.234 20.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 40.000 ms 30.000 ms
9 62.115.123.12 40.000 ms 30.000 ms 40.000 ms
10 62.115.121.5 60.000 ms 50.000 ms 60.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 40.000 ms
12 195.82.61.14 50.000 ms 100.000 ms 60.000 ms
13 195.82.50.234 40.000 ms 50.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 30.000 ms 40.000 ms
Traceroute complete.

platform playstation 4

still getting random lag n error 90002. i qued for alliance raid roullete at 7.30pm and as it went to the black screen got hit with error 90002 but logged back in then at 8pm i qued for the 24 man rabanastre same problem error 90002 again like before n when i tried to log back i got error 10153 then tried again n got back in seriously do you even care that this is still happening ive been experiencing this since early december 2017 u seem to accept our money to access the game but when we run into trouble you dont give a damn.

[drgnmstr44]

I don't think this issue is isolated to just chaos data cluster. I'm on aether data cluster and have been experiencing issues mostly in instances where the latency and lag problems are a huge problem through out most of the day I see it occassionally while crafting since I macro craft stuff in the evenings but it's really difficult to do anything in an instance with others because of the lag. today my receiving jumped to over 200K in game. something is seriously wrong.