Hi, I realise that these kind of issues take time but since this has been going on for almost 5 months it would be really nice if we could see what kind of progress has been made. I love playing this game but it's infuriating to not be able to enjoy it to the fullest, and I feel like having an entire data centre suffer from the same problem for this long shouldn't be happening, especially without any official posts on the lodestone saying that they're even aware of the issue. Here's a trace which hopefully helps the process of getting this fixed.

Trace taken from 4:16:43 - 4:26:43 GMT
Location: London
ISP: Virgin Media