Latency/Packet Loss Issues [Chaos Datacenter]

[DerHannes_84]

ISP: Kabel Deutschland / Vodafone
Location: Germany
Server: Shiva
Traceroute: march, 5th, 12:45 a.m.

Trace:

  1     1 ms     1 ms    <1 ms  compalhub.home [192.168.0.1]
  2    18 ms    14 ms    16 ms  ip53a9b70c.static.kabel-deutschland.de [83.169.183.12]
  3    14 ms    20 ms    16 ms  ip5886cb67.static.kabel-deutschland.de [88.134.203.103]
  4     *        *        *     Zeitüberschreitung der Anforderung. (Request timeout)
  5    14 ms    16 ms    15 ms  ip5886ca19.static.kabel-deutschland.de [88.134.202.25]
  6    18 ms    17 ms    17 ms  ae8-100-xcr1.hac.cw.net [195.10.62.5]
  7    15 ms    14 ms    13 ms  hbg-b1-link.telia.net [62.115.9.133]
  8    15 ms    14 ms    17 ms  hbg-bb1-link.telia.net [213.155.135.82]
  9    21 ms    24 ms    20 ms  ffm-bb3-link.telia.net [62.115.123.76]
 10    27 ms    20 ms    23 ms  ffm-b1-link.telia.net [62.115.137.129]
 11    24 ms    23 ms    32 ms  kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
 12    21 ms    27 ms   149 ms  195.82.61.14
 13    23 ms    22 ms    23 ms  195.82.50.234
 14    22 ms    30 ms    22 ms  195.82.50.53

[Leon_Marius]

Can anybody from SE please give an update on this. At the very least just a confirmation that the issue is being worked on, all we've had so far is a few mods asking for traceroutes. This has been an issue for long enough and for so many people now that it must have been escalated.

[Pairo]

ISP: Virgin Media (Vivid 300)
Location: UK
Server: Zodiark
Traceroute: 5/3, 13:20

Trace:

Tracing route to neolobby06.ffxiv.com [195.82.50.9]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.100
  2     7 ms    12 ms     7 ms  10.190.60.1
  3     8 ms     9 ms    11 ms  sgyl-core-2a-xe-800-0.network.virginmedia.net [62.252.41.97]
  4     *        *        *     Request timed out.
  5    32 ms    19 ms    16 ms  manc-ic-1-ae1-0.network.virginmedia.net [62.254.42.242]
  6    22 ms    21 ms    23 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  7    26 ms    22 ms    21 ms  ldn-b1-link.telia.net [213.248.84.25]
  8    20 ms    20 ms    20 ms  ldn-bb2-link.telia.net [62.115.143.26]
  9    27 ms    29 ms    28 ms  prs-bb4-link.telia.net [62.115.114.229]
 10    38 ms    35 ms    34 ms  ffm-bb4-link.telia.net [62.115.122.139]
 11    36 ms    34 ms    36 ms  ffm-b1-link.telia.net [62.115.116.164]
 12    33 ms    46 ms    34 ms  kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
 13    33 ms    35 ms    35 ms  195.82.61.14
 14    35 ms    36 ms    35 ms  195.82.50.234
 15    34 ms    35 ms    34 ms  195.82.50.9

Trace complete.

with that being said: my entire raid group gets lag spikes simultaneously, and nearly always during O7S Missiles/Abandonment. Cooldowns will reset at random. Did Skalla on my nin yesterday and got four Mudra in TCJ by accident. Still registered and all four went off. Pets as SMN take a good 4-5 GCDs to respond (it's normally one or two). Had 3 people all drop out of Palace of the Dead at the exact same time with me left in there all on my own.

High end play ranges from difficult to impossible with the amount of lag that has been going on of late.

Please don't fob us off with a "we're looking into it", we've heard enough of that on a dearth of other issues to last us a lifetime.

[Obsti]

ISP: Primacom/Pyur
Location: Germany
Server: Shiva
Traceroutes: Various, see images

Some plots to a google DNS for good measure. The clumped occasions of packetlosses during raid times (2000-2200) were noticeable by the other raiders as well. Smells like major ISP issues.

[cerilun]

I haven't really been posting or even reading the forums much but to this I have to add mine in. We have had issues with raiding because of this. Whole team starts spiking at the same time. Most issues we have had were during weeklies in O7S: missiles are teleporting, rot doesn't swap, knockback on virus doesn't happen (for example). It's really frustrating. I've also had issues where I have done to a duty through dutyfinder and everyone teleports around the screen. Proceeded into writing about it to the party chat and turns out everyone is experiencing the same so it's not just me. After the fight is done you get stuck with cutscene icon next to your name and cannot move. When that resolves you cannot exit the duty (as in the option to exit doesn't come up when you click the portal to exit). There we are then, standing around with randoms wondering how to get out. If it was a small thing that affected next to nothing and happened rarely I wouldn't mind but this is starting to get on everyones nerves now.

Added the tracert even though it currently doesn't say much as now it's running nicely. Will see if I can test it again later also.
Server: Zodiark
Location: Finland
5th of March, 2018. 5:15PM GMT+2

[Artemis_Kristat]

C:\WINDOWS\system32>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 3 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 55 ms 64 ms 38 ms 10.52.196.1
3 41 ms 53 ms 47 ms pete-core-2b-xe-123-0.network.virginmedia.net [80.3.130.225]
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 18 ms 28 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 29 ms 52 ms 55 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 64 ms 81 ms 80 ms 213.46.174.118
9 30 ms 34 ms 50 ms ldn-bb2-link.telia.net [62.115.141.196]
10 42 ms 65 ms 39 ms prs-bb4-link.telia.net [62.115.114.229]
11 31 ms 34 ms 31 ms ffm-bb4-link.telia.net [62.115.122.139]
12 68 ms 80 ms 84 ms ffm-b1-link.telia.net [62.115.121.11]
13 74 ms 79 ms 85 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
14 100 ms 83 ms 87 ms 195.82.61.14
15 90 ms 33 ms 59 ms 195.82.50.234
16 74 ms 66 ms 72 ms 195.82.50.9

Trace complete.
[/QUOTE]

I've had loads of issues with multiple disconnects when I play. We do have 3 players in the same house but this trace was done when none of us are playing. This trace was done today (05/03/2018) at around 16:20pm GMT. We don't all disconnect at the same time, sometimes only one or two of us.

Server: Moogle
Location: United Kingdom
ISP: Virgin Media

[Shalannah]

My trace looks a bit strange, it seems like the packets never really arrive at the server..

ISP: Telekom Austria / A1
Location: Austria
Server: Phoenix
Traceroute: March 5th, 18.49 GMT+1

Trace:
Routenverfolgung zu 195.82.50.9 über maximal 30 Hops

1 <1 ms <1 ms <1 ms 10.0.0.138
2 * * * Zeitüberschreitung der Anforderung.
3 * * * Zeitüberschreitung der Anforderung.
4 * * * Zeitüberschreitung der Anforderung.
5 10 ms 11 ms * ae52.bar2.Vienna1.Level3.net [212.73.202.225]
6 24 ms 22 ms * ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
7 * 23 ms 25 ms 212.162.4.98
8 34 ms 22 ms * 195.82.60.29
9 25 ms 23 ms * 195.82.61.14
10 22 ms 23 ms * 195.82.50.234
11 22 ms 23 ms * 195.82.50.9
12 48 ms 22 ms * 195.82.50.9
13 22 ms 24 ms * 195.82.50.9
14 23 ms 24 ms * 195.82.50.9
15 24 ms 23 ms * 195.82.50.9
16 23 ms 24 ms * 195.82.50.9
17 24 ms 23 ms * 195.82.50.9
18 22 ms 23 ms * 195.82.50.9
19 28 ms 23 ms * 195.82.50.9
20 22 ms 22 ms * 195.82.50.9
21 22 ms 24 ms * 195.82.50.9
22 23 ms 31 ms * 195.82.50.9
23 28 ms 24 ms * 195.82.50.9
24 22 ms 22 ms * 195.82.50.9
25 23 ms 24 ms * 195.82.50.9
26 23 ms 22 ms * 195.82.50.9
27 22 ms 24 ms * 195.82.50.9
28 22 ms 24 ms * 195.82.50.9
29 24 ms 22 ms * 195.82.50.9
30 24 ms 22 ms * 195.82.50.9

Ablaufverfolgung beendet.

[Kuroka]

Just now handing in stuff at my Grand Company, sometimes up to FIVE seconds lag...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\#########>tracert 195.82.50.9

Routenverfolgung zu 195.82.50.9 über maximal 30 Abschnitte

1 2 ms 1 ms 1 ms homerouter.cpe [192.168.1.1]
2 48 ms 29 ms 26 ms 172.16.22.136
3 * * * Zeitüberschreitung der Anforderung.
4 27 ms 38 ms 47 ms 213.94.72.33
5 52 ms 24 ms 31 ms wen1-core-2.bundle-ether2.tele2.net [130.244.4.240]
6 51 ms 39 ms 48 ms wen3-core-2.bundle-ether1.tele2.net [130.244.205.72]
7 49 ms 24 ms 41 ms wen3-peer-2.ae3-unit0.tele2.net [130.244.74.245]

8 49 ms 31 ms 44 ms peer-as3356.wen3.tele2.net [130.244.200.13]
9 60 ms 38 ms 54 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
10 66 ms 56 ms 50 ms 212.162.4.98
11 58 ms 51 ms 47 ms 195.82.60.29
12 51 ms 49 ms 42 ms 195.82.61.14
13 57 ms 41 ms 72 ms 195.82.50.234
14 54 ms 36 ms 52 ms 195.82.50.9

Ablaufverfolgung beendet.

Server - Shiva
Location - Austria
ISP - 3 (drei austria)

[TelosNox]

Location: Germany - Karlsruhe
ISP: Unitymedia
Server: Shiva


10min Pingtrace for Shiva Server. Packetloss at "kddi"


Another 10min Pingtrace for Shiva Server. Packetloss at "kddi"


10min Pingtrace to Google Dns. No Packetloss at all

[AlexanderThorolund]

I don’t have any technical stats to post but just wanted to say since the last path I’ve been getting a weird delay. Never happened before in the 3 years I’ve been playing. There is definitely something up server side. Maybe something to do with the 999 inventory increase?