Latency/Packet Loss Issues [Chaos Datacenter]

[Khyrain]

Just wanted to point out, I have a friend who is having these problems almost exactly, and we are on the NA data centers. Happens to him on both of them too.

[Ariellendera]

Just wanted to point out, I have a friend who is having these problems almost exactly, and we are on the NA data centers. Happens to him on both of them too.

Hello can you please have your friend post the requested information here http://forum.square-enix.com/ffxiv/t...NA-Data-Center

[Kiriko_Hattori]

date 21-2-2018 11.00am GMT+1

Pinging 195.82.50.9 with 32 bytes of data:

Ping statistics for 195.82.50.9
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 21ms, Average = 18ms


Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 8 ms 7 ms 10 ms gv-rc0011-cr101-ae89-0.core.as9143.net [213.51.173.49]
4 11 ms 11 ms 10 ms asd-rc0001-cr101-bundle-ether106.aorta.net [84.116.194.73]
5 * * * Request timed out.
6 10 ms 26 ms 21 ms nl-srk03a-ri1-ae3-0.aorta.net [84.116.135.149]
7 * * * Request timed out.
8 17 ms 17 ms 17 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
9 29 ms 23 ms 23 ms 212.162.4.98
10 22 ms 22 ms 22 ms 195.82.60.29
11 18 ms 18 ms 18 ms 195.82.61.14
12 18 ms 25 ms 18 ms 195.82.50.234
13 18 ms 18 ms 18 ms 195.82.50.9

Location: Netherlands
ISP: Ziggo

My main problem are the small lag spikes that started happening after 4.15
It happens everyday, and are most annoying when raiding and crafting.
I'm playing on PS4 Pro.

[Ariellendera]

date 21-2-2018 11.00am GMT+1

Pinging 195.82.50.9 with 32 bytes of data:

Ping statistics for 195.82.50.9
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 21ms, Average = 18ms


Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 8 ms 7 ms 10 ms gv-rc0011-cr101-ae89-0.core.as9143.net [213.51.173.49]
4 11 ms 11 ms 10 ms asd-rc0001-cr101-bundle-ether106.aorta.net [84.116.194.73]
5 * * * Request timed out.
6 10 ms 26 ms 21 ms nl-srk03a-ri1-ae3-0.aorta.net [84.116.135.149]
7 * * * Request timed out.
8 17 ms 17 ms 17 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
9 29 ms 23 ms 23 ms 212.162.4.98
10 22 ms 22 ms 22 ms 195.82.60.29
11 18 ms 18 ms 18 ms 195.82.61.14
12 18 ms 25 ms 18 ms 195.82.50.234
13 18 ms 18 ms 18 ms 195.82.50.9

Location: Netherlands
ISP: Ziggo

My main problem are the small lag spikes that started happening after 4.15
It happens everyday, and are most annoying when raiding and crafting.
I'm playing on PS4 Pro.

Thank you for providing the requested information, we will pass this along to our teams.

[Kusanagi7]

date 23/2/18 10:07pm

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 20.000 ms
3 * * *
4 62.254.42.242 10.000 ms 30.000 ms 20.000 ms
5 62.254.85.86 50.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 30.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 30.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 40.000 ms 40.000 ms
10 62.115.121.5 50.000 ms 50.000 ms 40.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 40.000 ms 40.000 ms 50.000 ms
13 195.82.50.234 40.000 ms 40.000 ms 40.000 ms
14 195.82.50.9 30.000 ms 40.000 ms 40.000 ms
Traceroute complete.

isp: virgin media (uk)

platform ps4

the error 90002 that started 5 - 6 days ago is still present despite trying the troubleshooting steps.

[Einmimiria]

Thank you for the information. It will be forwarded to the appropriate department.

[Myaku]

1 <1 мс <1 мс <1 мс
2 <1 мс <1 мс 1 ms 172.16.16.12
3 <1 мс 1 ms 1 ms 10.142.255.20
4 1 ms 1 ms 1 ms broadband-77-37-252-116.moscow.rt.ru [77.37.252.
116]
5 <1 мс <1 мс <1 мс 92.50.194.28
6 44 ms 43 ms 43 ms 87.226.133.159
7 48 ms 40 ms 48 ms ffm-b1-link.telia.net [62.115.151.96]
8 51 ms 49 ms 49 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106
]
9 43 ms 43 ms 44 ms 195.82.61.14
10 43 ms 43 ms 43 ms 195.82.50.234
11 43 ms 43 ms 43 ms 195.82.50.9

Rostelecom, Russian Federation.

Even the whole static has constant freezes during raid at the same time, although we live in different cities and have different ISPs.

[Kusanagi7]

dunno if it helps but the times i get error 90002 is when i teleport to places when the screen goes black saying the place name or when i finish a dungeon or 24 man content and the screen goes black with place name n bang error 90002 n yes im still getting it after a week now.

[Ariellendera]

dunno if it helps but the times i get error 90002 is when i teleport to places when the screen goes black saying the place name or when i finish a dungeon or 24 man content and the screen goes black with place name n bang error 90002 n yes im still getting it after a week now.

Thank you! I will pass this information along to the appropriate department.

[Lexie]

Same problem here so here is the tracert


Microsoft Windows [Version 10.0.16299.248]
(c) 2017 Microsoft Corporation. All rights reserved.

Tracing route to 195.82.50.44 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 9 ms 9 ms 96-34-77-213.static.unas.sc.charter.com [96.34.77.213]
4 10 ms 10 ms 10 ms dtr01frtnmo-bue-4.frtn.mo.charter.com [96.34.56.32]
5 12 ms 11 ms 13 ms dtr01hlbomo-bue-2.hlbo.mo.charter.com [96.34.50.230]
6 13 ms 11 ms 12 ms crr02olvemo-bue-40.olve.mo.charter.com [96.34.76.183]
7 18 ms 15 ms 15 ms bbr01olvemo-bue-70.olve.mo.charter.com [96.34.2.164]
8 * 689 ms 600 ms lag-126.ear1.Dallas1.Level3.net [4.71.220.253]
9 147 ms 144 ms 145 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 146 ms 144 ms 144 ms 212.162.4.98
11 152 ms 156 ms 146 ms 195.82.60.29
12 144 ms 144 ms 144 ms 195.82.61.14
13 148 ms 144 ms 146 ms 195.82.50.234
14 144 ms 153 ms 152 ms 195.82.50.44

Trace complete.