Latency/Packet Loss Issues [Chaos Datacenter]

[Ariellendera]

Unfortunately, all we have to do is to be patiente cuz only SE can solve this since the problem is not our connections.

Once I love this game, Ill just wait, soon or not they will take wake up to this problem and see that is something with their servers.

Thank you for your input on this thread! Unfortunately we have a no definite solution to this issue at the moment. We do know that nothing is wrong with the servers. We are suggesting you contact your ISP and report this issue.

Thank you again.

[T_alyssa_Nishino]

@Ariellendera
I am suggesting YOU contact your ISP and report this issue. Since clearly problem is at your server's internet provider equipment.

[Zebs]

Thank you for your input on this thread! Unfortunately we have a no definite solution to this issue at the moment. We do know that nothing is wrong with the servers. We are suggesting you contact your ISP and report this issue.

Thank you again.

This isn't an issue with our isp in particular - people with different ISP and different countries are reporting the same issues.

The servers might be fine as you say, but the issues are being reported since after maintenance that happened on Saturday Nov. 18 (https://eu.finalfantasyxiv.com/lodes...6d34642f7e065f) so maybe the issue is from your ISP. Whatever they did on that day have been causing theses randoms packet looses that we have been complaining about.

reddit post at the time (5! months ago): https://www.reddit.com/r/ffxiv/comme...th_eu_servers/

Here's an example of how it affects us gameplay wise: https://streamable.com/7zl72 (we have people from France, Finland,United Arab Emirates, Belgium, and Brazil in our group and everyone have been getting thoses spikes at the same moment).

[Leon_Marius]

Thank you for your input on this thread! Unfortunately we have a no definite solution to this issue at the moment. We do know that nothing is wrong with the servers. We are suggesting you contact your ISP and report this issue.

Thank you again.

This is ridiculous. You seriously think that this many peoples' ISPs across multiple countries all suddenly started having the same issues at the same time, but it's nothing to do with SE's networking?

[Riardon]

The issue appeared since Novemember 2017. Ever since then it never got away. Random DC's, random lag spikes. Some days are better than others but it's never really solved or got away.
There is no way all countries and ISPs across all EU having issues at the same time for the same period.
Most propably they chose to ignore the issue and hide it under the carpet while blaming the consumers and their ISPs.
Clearly all ISPs in EU decided to sabotage FFXIV.

[Ninja4ever]

This is ridiculous. You seriously think that this many peoples' ISPs across multiple countries all suddenly started having the same issues at the same time, but it's nothing to do with SE's networking?

This. I'm really disappointed with Square Enix. How hard must be to contact with the DataCenter's ISP ...

[Aerlana]

The Customers' reports are numerous, from different country, and different ISP in each country. Hard to think this is the matter.
And yes probably your servers are fine...

But, your work to find out where is the matter. the subscription is the bill to access to a clean service. I wont do a list of other possibilities outside of your servers. I respect you enough to think you know them... just move your ass...

[Artemis_Kristat]

You say there is nothing wrong with the servers yet EVERY SINGLE TIME I teleport to any housing area or enter a house or leave a house, I disconnect. I kid you not, it is every time. It's not only me either, other people on my server have had the issue as well. There has got to be something wrong here.

I'm sorry to the poor Customer Service agent who is replying to this thread. I know you are only able to pass on the information that you are given but it is simply proven by looking at this thread that the information you are being given is incorrect. I hope the players aren't giving you too much grief.

[NoboruSouma]

Thank you for your input on this thread! Unfortunately we have a no definite solution to this issue at the moment. We do know that nothing is wrong with the servers. We are suggesting you contact your ISP and report this issue.

Thank you again.

No need contacting my ISP when nothing is wrong with it.
If there would be I'd call them and it'd be fixed within minutes.
This is going on for far too long now.
I have better times playing on the NA DC even with higher ping than on the EU DC. That's not what it should be like.

[ZilianStoleMyMoney]

For most it is definitely pathing issues to be honest, and it always seems to stem for most before any level3.net hops. As per picture. That is some serious Packet Loss on my side, which causes 90k's at the most annoying times when latency hits high along with that packet loss.



https://i.imgur.com/J4UW8of.jpg << link to see it a bit better since the forum auto resizes.

EDIT: I used the following IP addy also - 195.82.50.9 , and there is a nasty like clockwork packet loss going on the same subnet



https://i.imgur.com/qw0kYtY.jpg

Every single minute, that is not good.