Latency/Packet Loss Issues [Chaos Datacenter]

[Riardon]

The issue appeared since Novemember 2017. Ever since then it never got away. Random DC's, random lag spikes. Some days are better than others but it's never really solved or got away.
There is no way all countries and ISPs across all EU having issues at the same time for the same period.
Most propably they chose to ignore the issue and hide it under the carpet while blaming the consumers and their ISPs.
Clearly all ISPs in EU decided to sabotage FFXIV.

[Aerlana]

The Customers' reports are numerous, from different country, and different ISP in each country. Hard to think this is the matter.
And yes probably your servers are fine...

But, your work to find out where is the matter. the subscription is the bill to access to a clean service. I wont do a list of other possibilities outside of your servers. I respect you enough to think you know them... just move your ass...

[Artemis_Kristat]

You say there is nothing wrong with the servers yet EVERY SINGLE TIME I teleport to any housing area or enter a house or leave a house, I disconnect. I kid you not, it is every time. It's not only me either, other people on my server have had the issue as well. There has got to be something wrong here.

I'm sorry to the poor Customer Service agent who is replying to this thread. I know you are only able to pass on the information that you are given but it is simply proven by looking at this thread that the information you are being given is incorrect. I hope the players aren't giving you too much grief.

[ZilianStoleMyMoney]

For most it is definitely pathing issues to be honest, and it always seems to stem for most before any level3.net hops. As per picture. That is some serious Packet Loss on my side, which causes 90k's at the most annoying times when latency hits high along with that packet loss.



https://i.imgur.com/J4UW8of.jpg << link to see it a bit better since the forum auto resizes.

EDIT: I used the following IP addy also - 195.82.50.9 , and there is a nasty like clockwork packet loss going on the same subnet



https://i.imgur.com/qw0kYtY.jpg

Every single minute, that is not good.

[Lakukisu]

Hello everyone!

We have been observing the recent connectivity issues, which players have been reporting, and made adjustments that had a positive effect on the situation. However, unrelated to the EU DC, on the 9th and 10th April there was a wider issue with the European DE-CIX internet backbone. Unfortunately, this has caused further problems, so we will continue to monitor the situation closely. Please keep updating this thread to let us know if the situation is improving for you or not.

[Kerwin]

Hello everyone!

We have been observing the recent connectivity issues, which players have been reporting, and made adjustments that had a positive effect on the situation. However, unrelated to the EU DC, on the 9th and 10th April there was a wider issue with the European DE-CIX internet backbone. Unfortunately, this has caused further problems, so we will continue to monitor the situation closely. Please keep updating this thread to let us know if the situation is improving for you or not.

Wish we could get a rep response for the troubles regarding the NTT servers on the NA side too.

[Ariellendera]

Wish we could get a rep response for the troubles regarding the NTT servers on the NA side too.

Hello Kerwin,

I will see what we can do about getting a community representative to give a update on the NA data center issue as well.

[Zebs]

Still getting packet lost as of April 28th.

6:15 PM GMT:


6:40 PM GMT:


7 PM GMT:


10 PM GMT:


You can observe same patterns as Zilina posted above.

https://imgur.com/a/TjFjrVw

[abacab1973]

It's as bad as it's ever been in the UK - impossible to complete an instance without multiple lags.

[ZilianStoleMyMoney]

A longer few hours of pinging to datacentre



https://i.imgur.com/mMlWyf0.jpg

Fair bit of packet loss. And again patterns were evident, especially packet loss per minute, but then it stopped as did my 90k's.