Latency/Packet Loss Issues [Chaos Datacenter]

[Leon_Marius]

Hello everyone.

Thank you for bringing your latency and disconnection issues with the EU Data Center to our attention and for the continued reports on the matter. These reports have been invaluable in our investigation. We do apologize for the recent lack of updates as we work to research the root of the problem. We can gladly confirm that there is no issue with the Data Center itself, however, we will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

It seems that, at least for some of you, the situation has improved and the latency/disconnections have been placated. We would like to know if this is still true or if you have been experiencing the same symptoms without this lapse. Any additional information you can provide will be beneficial in helping us solve the problem.

Thank you for your continued patience and understanding.

Nothing has changed, I still get lag in instances constantly. My whole raid group, who are scattered all over Europe, experience the same consistent lag and occasional lag spikes. Please do not think that a few posts on here from people saying their situation is improved means that the issue is completely resolved. Earlier today for example the entire Chaos datacentre had mass disconnects, this may not be related but it shows that there is still a lot of work to do on improving server stability.

[Ninja4ever]

Hello everyone.

Thank you for bringing your latency and disconnection issues with the EU Data Center to our attention and for the continued reports on the matter. These reports have been invaluable in our investigation. We do apologize for the recent lack of updates as we work to research the root of the problem. We can gladly confirm that there is no issue with the Data Center itself, however, we will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

It seems that, at least for some of you, the situation has improved and the latency/disconnections have been placated. We would like to know if this is still true or if you have been experiencing the same symptoms without this lapse. Any additional information you can provide will be beneficial in helping us solve the problem.

Thank you for your continued patience and understanding.

I'm so sorry for you, but this is starting to be deplorable. I'm sick of this issue that has been on going since ... ¡YES! ¡6 DAMN MONTHS! At this rate we will be able to celebrate its birthday Seriously, I would like to know why 5 people from different EU countries with different ISP shout at the same time "LAG SPIKE!".

PD: https://www.reddit.com/r/ffxiv/comme...center_issues/

"It really feels like they don’t give a shit about EU Region players at times. The issues Chaos as been having for ages along with those stupid in game item summer events. :x "

"If it was only on one person, but my statics raid nights on tuesdays usually end up with everyone shouting "lag spike" mutliple times in one pull and we're all from different corners of Europe. This has been going on for quite some time now."

"If the wording was, "we are still working at trying to figure it out" it would be understandable, issues can be hard to find. But in this case they specifically stated that there were no issues with their DC, essentially refusing to acknowledge that this specific issue which affects a large portion of the EU playerbase is on their side."

[Kusanagi7]

ive been experiencing same since December 1 - 3 sec random lags and error 90002 at random

[Orderof66]

Still having some lag for months, sometimes it's fine, sometimes it's not. So I don't really know anymore, but what I do know is my internet is pretty fine.

Tracing route to 195.82.50.45 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms homeportal
2 18 ms 17 ms 19 ms 99-132-236-1.lightspeed.cicril.sbcglobal.net [99.132.236.1]
3 18 ms 17 ms 20 ms 76.207.128.137
4 * * * Request timed out.
5 21 ms 23 ms 22 ms 12.83.43.65
6 19 ms 22 ms 19 ms cgcil403igs.ip.att.net [12.122.133.33]
7 20 ms 20 ms 22 ms chi-b21-link.telia.net [213.248.87.253]
8 46 ms 50 ms 52 ms nyk-bb3-link.telia.net [80.91.246.163]
9 130 ms 133 ms 130 ms ldn-bb3-link.telia.net [62.115.135.95]
10 124 ms 124 ms * prs-bb3-link.telia.net [62.115.134.92]
11 135 ms 132 ms 132 ms ffm-bb3-link.telia.net [62.115.123.12]
12 130 ms 129 ms 129 ms ffm-b1-link.telia.net [62.115.121.3]
13 136 ms 131 ms 141 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
14 126 ms 125 ms 125 ms 195.82.61.14
15 126 ms * 126 ms 195.82.50.234
16 132 ms 132 ms 134 ms 195.82.50.45

[T_alyssa_Nishino]

It's still going on...

Packet lost at 195.82.60.29 - INFRA-AW's IP.

[Riardon]

Too many disconnects. In Frontlines half the population got instant DC out of the servers. Trying to log in back got me another 3 DCs straight away.
The disconnects and lag spikes never improved. The only time I saw such a horrible networking with XIV was back when 2.0 launched.

[MonoLeonie]

Been experiencing disconnections since yesterday :x very frequent ones. It seems like I'm not the only one since I disconnected at the exact same time as others in the same dungeon (friend in pt is on voice call with me and tells me this happens). I hope the issue is resolved soon >_<.

[Ariellendera]

Been experiencing disconnections since yesterday :x very frequent ones. It seems like I'm not the only one since I disconnected at the exact same time as others in the same dungeon (friend in pt is on voice call with me and tells me this happens). I hope the issue is resolved soon >_<.

Hello! Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest trying the troubleshooting steps we provided at the beginning of this thread. Please let us know if any of those steps provide a solution for you.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Leon_Marius]

Hello! Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest trying the troubleshooting steps we provided at the beginning of this thread. Please let us know if any of those steps provide a solution for you.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Tonight has been one of the worst instances of this lag ever. O7S is swiftly becoming unplayable because of the lag affecting the missiles and beams. It feels like 1/10 of my casts gets interrupted for no good reason. You mentioned that you have confirmed there are no issues with the data centre, does this mean that you are winding down your investigation into the issues?

[Ariellendera]

Tonight has been one of the worst instances of this lag ever. O7S is swiftly becoming unplayable because of the lag affecting the missiles and beams. It feels like 1/10 of my casts gets interrupted for no good reason. You mentioned that you have confirmed there are no issues with the data centre, does this mean that you are winding down your investigation into the issues?

Hello.

Please continue to post in this thread keeping us updated on your issues. We will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

Thank you for playing Final Fantasy XIV! Hope to see you online.