Latency/Packet Loss Issues [Chaos Datacenter]

[Agidelle]

Hi! After my last post and transfer the data to the department, the lags almost disappeared for 2 days. But since yesterday the lag and the disconnects resumed in the same form, lags of 30-100+ seconds. Make a new trace. Thank you in advance.

Time 20:00 GMT

Tracing route to 195.82.50.48 over a maximum of 30 hops

  2 * * * Request timed out.
  3     5 ms     5 ms     4 ms  238.232.vsd-net.ru [77.247.232.238]
  4     5 ms     5 ms     4 ms  238.232.vsd-net.ru [77.247.232.238]
  5    10 ms    10 ms    10 ms  193.232.vsd-net.ru [77.247.232.193]
  6    11 ms    11 ms    10 ms  87.229.218.53
  7    31 ms    33 ms    32 ms  mx01.Stockholm.gldn.net [79.104.225.6]
  8     *        *       31 ms  212.73.250.45
  9    58 ms    58 ms    58 ms  ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.
22]
 10    60 ms    56 ms    60 ms  212.162.4.98
 11    71 ms    65 ms    59 ms  195.82.60.29
 12    56 ms    57 ms    56 ms  195.82.61.14
 13    62 ms    60 ms    59 ms  195.82.50.234
 14    56 ms    56 ms    56 ms  195.82.50.48

Trace complete.

[HulveinBlitz]

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Has anything been discussed yet as to what's happening with the Chaos data center?

[Einmimiria]

Has anything been discussed yet as to what's happening with the Chaos data center?

Unfortunately, it looks like this is still being looked into. We will post something as soon as we have been updated on the situation. Thank you to everyone who has provided trace routes and other information. It has been very helpful with our investigation.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Karan_Vess]

Just coming by to drop another trace. This is from o7s, where I get the worst lags and that very frequently.

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 6 ms 5 ms 5 ms dus1901aihr001.versatel.de [62.214.63.82]
3 * 11 ms 13 ms 62.214.36.97
4 20 ms 20 ms 19 ms 62.214.37.158
5 23 ms 23 ms 23 ms 213.242.108.153
6 37 ms 37 ms 36 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
7 26 ms 26 ms 26 ms 212.162.4.98
8 30 ms 29 ms 38 ms 195.82.60.29
9 36 ms 26 ms * 195.82.61.14
10 30 ms 30 ms * 195.82.50.234
11 26 ms 25 ms 25 ms 195.82.50.9

Trace complete.

[Fuju]

Hi, I realise that these kind of issues take time but since this has been going on for almost 5 months it would be really nice if we could see what kind of progress has been made. I love playing this game but it's infuriating to not be able to enjoy it to the fullest, and I feel like having an entire data centre suffer from the same problem for this long shouldn't be happening, especially without any official posts on the lodestone saying that they're even aware of the issue. Here's a trace which hopefully helps the process of getting this fixed.

Trace taken from 4:16:43 - 4:26:43 GMT
Location: London
ISP: Virgin Media

[Leon_Marius]

Can I ask why this thread hasn't been made into a sticky? Or a new sticky thread created by a mod. This thread has been consistently top of the board for a while but if you're saying that it's important that you get traceroutes and such from us shouldn't it be stickied to prevent it from getting pushed down and potentially missed?

Also, do the mods have ANY information to give us about progress other than "we're looking into it". Literally anything at all.

[Einmimiria]

Can I ask why this thread hasn't been made into a sticky? Or a new sticky thread created by a mod. This thread has been consistently top of the board for a while but if you're saying that it's important that you get traceroutes and such from us shouldn't it be stickied to prevent it from getting pushed down and potentially missed?

Also, do the mods have ANY information to give us about progress other than "we're looking into it". Literally anything at all.

We are keeping an eye on this thread so there is no need to worry about anything being missed.

Unfortunately, information does not get to us until we are ready to post an update. Because of this, I do not have much information regarding the current status of the investigation that has not already been said.

When an update becomes available, we will be sure to post it here.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Riardon]

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.

[Ariellendera]

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.

We apologize but we have nothing to report as of yet regarding this investigation. Once we do we will be posting it here. Thank you for your continued patience and understanding!

[Sythen]

Hello everyone,

Ive been monitoring the link off and on since this issue started for alot of us.

After checking the back log of plottings, the offending link (kddi-ic-319844-ffm-b1.c.telia.net) seems to have been changed out (it has for me anyway)

Continue to post your traceroutes if you have any issues.

In my situation, the amount of disconnections since these changes seems to have improved vastly, but its too soon for me to tell.