Latency/Packet Loss Issues [Chaos Datacenter]

[Fuju]

Hi, I realise that these kind of issues take time but since this has been going on for almost 5 months it would be really nice if we could see what kind of progress has been made. I love playing this game but it's infuriating to not be able to enjoy it to the fullest, and I feel like having an entire data centre suffer from the same problem for this long shouldn't be happening, especially without any official posts on the lodestone saying that they're even aware of the issue. Here's a trace which hopefully helps the process of getting this fixed.

Trace taken from 4:16:43 - 4:26:43 GMT
Location: London
ISP: Virgin Media

[Riardon]

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.

[Ariellendera]

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.

We apologize but we have nothing to report as of yet regarding this investigation. Once we do we will be posting it here. Thank you for your continued patience and understanding!

[Sythen]

Hello everyone,

Ive been monitoring the link off and on since this issue started for alot of us.

After checking the back log of plottings, the offending link (kddi-ic-319844-ffm-b1.c.telia.net) seems to have been changed out (it has for me anyway)

Continue to post your traceroutes if you have any issues.

In my situation, the amount of disconnections since these changes seems to have improved vastly, but its too soon for me to tell.

[Ariellendera]

Sythen,

Thank you so much for keeping us updated! Good to hear that the disconnections have improved. Please keep us informed on if this continues.

Thank you again!

[Dakotacj]

Here to post another trace route. ISP: Spectrum

Time: 10:05 AM CST


C:\Windows\system32>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 3 ms 2 ms 8 ms 192.168.0.1
2 20 ms 20 ms 39 ms 142.254.146.49
3 120 ms 32 ms 38 ms ae62.bwlgky6801h.midwest.rr.com [74.128.4.89]
4 24 ms 29 ms 21 ms be30.lsvqkydb01r.midwest.rr.com [65.29.27.158]
5 35 ms 41 ms 36 ms be24.clevohek01r.midwest.rr.com [65.189.140.166]
6 43 ms 46 ms 39 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 39 ms 49 ms 39 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 * * 572 ms 66.109.7.162
9 126 ms 124 ms 125 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 208 ms 141 ms 129 ms 212.162.4.98
11 209 ms 135 ms 141 ms 195.82.60.29
12 129 ms 123 ms 127 ms 195.82.61.14
13 124 ms 138 ms 128 ms 195.82.50.234
14 139 ms 135 ms 133 ms 195.82.50.9

Trace complete.

Still noticing spikes of horrendous lag and random disconnects at random intervals of the day, sometimes intensifying during prime times, both in and out of duty.

[Ariellendera]

Here to post another trace route. ISP: Spectrum

Time: 10:05 AM CST


C:\Windows\system32>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 3 ms 2 ms 8 ms 192.168.0.1
2 20 ms 20 ms 39 ms 142.254.146.49
3 120 ms 32 ms 38 ms ae62.bwlgky6801h.midwest.rr.com [74.128.4.89]
4 24 ms 29 ms 21 ms be30.lsvqkydb01r.midwest.rr.com [65.29.27.158]
5 35 ms 41 ms 36 ms be24.clevohek01r.midwest.rr.com [65.189.140.166]
6 43 ms 46 ms 39 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 39 ms 49 ms 39 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 * * 572 ms 66.109.7.162
9 126 ms 124 ms 125 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 208 ms 141 ms 129 ms 212.162.4.98
11 209 ms 135 ms 141 ms 195.82.60.29
12 129 ms 123 ms 127 ms 195.82.61.14
13 124 ms 138 ms 128 ms 195.82.50.234
14 139 ms 135 ms 133 ms 195.82.50.9

Trace complete.

Still noticing spikes of horrendous lag and random disconnects at random intervals of the day, sometimes intensifying during prime times, both in and out of duty.

Thank you so much for continuing to provide us with this information!

[Kusanagi7]

time: 7:19am

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 50.000 ms 20.000 ms 10.000 ms
5 62.254.85.86 40.000 ms 30.000 ms 20.000 ms
6 213.248.84.25 40.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 20.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 40.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 30.000 ms 50.000 ms
10 62.115.121.5 40.000 ms 40.000 ms 60.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 50.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

ISP: Virgin Media

Platform: PS4

same usual 1 - 3 second lag and yep still getting error 90002 got 1 this morning before posting was just standing in kugane queing for rabanastre seriously how much longer are we having to w8 till this is sorted ive been experiencing this since december

[Ariellendera]

time: 7:19am

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 50.000 ms 20.000 ms 10.000 ms
5 62.254.85.86 40.000 ms 30.000 ms 20.000 ms
6 213.248.84.25 40.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 20.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 40.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 30.000 ms 50.000 ms
10 62.115.121.5 40.000 ms 40.000 ms 60.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 50.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

ISP: Virgin Media

Platform: PS4

same usual 1 - 3 second lag and yep still getting error 90002 got 1 this morning before posting was just standing in kugane queing for rabanastre seriously how much longer are we having to w8 till this is sorted ive been experiencing this since december

Thank you so much for continuing to provide us with this information and for your continued understanding and patience!

[Ariellendera]

Hello everyone.

Thank you for bringing your latency and disconnection issues with the EU Data Center to our attention and for the continued reports on the matter. These reports have been invaluable in our investigation. We do apologize for the recent lack of updates as we work to research the root of the problem. We can gladly confirm that there is no issue with the Data Center itself, however, we will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

It seems that, at least for some of you, the situation has improved and the latency/disconnections have been placated. We would like to know if this is still true or if you have been experiencing the same symptoms without this lapse. Any additional information you can provide will be beneficial in helping us solve the problem.

Thank you for your continued patience and understanding.