Latency/Packet Loss Issues [Chaos Datacenter]

[Sythen]

Where is your constructive input on this thread, Ariellendera? We need some form of positive statement that something is actively being done, rather than insincere platitudes.

I am not having a go at you personally, but when customers get continually ignored and receive bad service they tend to stop being customers. Loyalty only lasts for so long.

If you cannot comment at your level, then why isn't someone higher up communicating with us?

How long and how bad does a problem have to be before it is addressed?

How many people have to express their feelings of frustration, like Kusanagi7, before someone takes this seriously?

Come on - SE have been taking money from many of us for years. We deserve more honesty and respect than this.

This ISNT SE's fault, and the Board Mods can only relay information that they actually have, its frustrating, but issues like this are a logistical nightmare. All we can do, is continue to post, make noise, and show where the issues are stemming from,

Be glad that it isnt our ISP's that are causing this issue like the folks in the states are having to deal with right now.

[NoboruSouma]

This ISNT SE's fault, and the Board Mods can only relay information that they actually have, its frustrating, but issues like this are a logistical nightmare. All we can do, is continue to post, make noise, and show where the issues are stemming from,

Be glad that it isnt our ISP's that are causing this issue like the folks in the states are having to deal with right now.

This thread is open for nearly a month with many people showing what's going on. Even informations that this has been going on for longer than that.

It went to a point where a user (!) sent an e-mail to the DC provider in Frankfurt just to get any information. THIS is what shouldn't be happening at all. I know where you are coming from but it really should not be like this.

Nevertheless I gathered at five times as well - am going to take some more as this goes on.

Provider: Unitymedia
Country: Germany


05. March 2018, 4pm - 4:10pm GMT+1:


05. March 2018, 8:03pm - 8:13pm GMT+1:


06. March 2018, 1:56pm - 2:06pm GMT+1:


08. March 2018, 10:30pm - 10:40pm GMT+1:


09. March 2018, 12:17pm - 12:27pm GMT+1:

[Sythen]

This thread is open for nearly a month with many people showing what's going on. Even informations that this has been going on for longer than that.

It went to a point where a user (!) sent an e-mail to the DC provider in Frankfurt just to get any information. THIS is what shouldn't be happening at all. I know where you are coming from but it really should not be like this.

Nevertheless I gathered at five times as well - am going to take some more as this goes on.

Yup, spot on.

[Kuroka]

....I feel trolled by an Mod... at least he has still some humor xD

[Tiath]

Here's a plot showing 48 hours to Zodiark from Virgin Media in the UK.

Time from 2018-03-09T10:02:30Z to 2018-03-11T10:02:30Z

[Riardon]

In Frontlines the problem is very apparent. People keep getting DC'ed constantly and the lag spikes are very strong.
I keep getting random disconnects all the time. During dungeons the lag spikes come and go but during PvP the problem is much worse. Everyone is complaining during Frontlines.
Doing Extreme content and Raiding is a huge problem as well.
This is going on for months. I experience this since patch 4.15 yet we have no word from SE on this topic. Why?
Same thing happened with Ungramax. The issue was there for a long time and yet it wasn't reported back to Japan from the GMs as Yoshi careful implied in his response.
Does SE in Japan knows about this serious issue? Is something being done?

[abacab1973]

NA users, having suffered this for 6 months, are frustratedly posting things like:

"Yep also throwing in my utter disappointment with SE's response to this networking issue. The fact that you're still "collecting" data is a bit baffling.
The wall of silence regarding this issue is intolerable. Seriously, what is the actual issue and what are you doing about it?"

...and that's after 6 months of nothing from SE, well, nothing apart from having their money taken and having moderators thanking them for their patience and input.

Does this all sound rather familiar to you, even though we are on a different continent?

[TelosNox]

All we currently can do is provide information.
If there is no information or fix from SE for such a long time then there is only one thing we as customers can do: Stop paying. As soon as enough customers do this, they will react and provide information and they will fix the problem.

I hope that this will not be necessary and they fix it without that kind of pressure.

[Sythen]

This is what 14+ hours of packetloss looks like.

[-Yuuna-]

Hello,

I have big lags in raid content since 5 or 6 weeks. In Discord we figured out, that the most of us get the lags at the same time (for example: o7s rockets or o5s ghosts).
My Internet Provider is Unitymedia (Germany). I play at PS4.

A friend from me has a lot of problems in POTD. 3 days ago, she had 5dc in one hour and yesterday she had 3 dcs (only in POTD). She is playing at PC.

Is SE working on it?