Latency/Packet Loss Issues [Chaos Datacenter]

**abacab1973** · 03-05-2018 07:31 AM

This is too much now, and has been an SE issue for too long. Spike lags are occurring constantly in all content in Cerberus and have been doing so for about a month. There is no problem with my ISP or router. Can we please have some official comment on what SE are doing about this and when?

Crafting basic high-end materials with macros often leads to lost items, even with 2 or 3 second 'waits' programmed in, as the spike lag hits and a step in the craft is missed.

Please don't ignore this any longer!

**affenmensch** · 03-05-2018 07:38 AM

same issues for me but with two different Connections
ping seems to be fine but with random spikes to 130ms from 20-25ms normally, Paket loss in Frankfurt seems to be the problem

tracert UnityMedia Connection:

Routenverfolgung zu 195.82.50.49 über maximal 30 Hops

1 1 ms <1 ms 2 ms fritz.box [192.168.0.1]
2 12 ms 17 ms 7 ms 81.210.141.98
3 11 ms 19 ms 26 ms de-ess01a-rd01-ae0-0.aorta.net [84.116.196.82]
4 128 ms 37 ms 37 ms de-fra01b-rc1-ae14-0.aorta.net [84.116.197.46]
5 21 ms 16 ms 22 ms de-fra01b-ri2-ae29-0.aorta.net [84.116.134.162]
6 18 ms 22 ms 22 ms 213.46.177.10
7 16 ms 26 ms 21 ms ffm-bb3-link.telia.net [62.115.133.34]
8 24 ms 23 ms 15 ms ffm-b1-link.telia.net [62.115.141.237]
9 27 ms 25 ms 29 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
10 16 ms 15 ms 17 ms 195.82.61.14
11 18 ms 23 ms 19 ms 195.82.50.234
12 25 ms 17 ms 25 ms 195.82.50.49

tracert Deutsche Telekom Connection:

Routenverfolgung zu 195.82.50.49 über maximal 30 Hops

1 <1 ms <1 ms <1 ms 192.168.42.129
2 10 ms 2 ms 2 ms fritz.box [192.168.0.1]
3 30 ms 20 ms 20 ms 87.186.224.94
4 28 ms 20 ms 20 ms 87.186.238.226
5 36 ms 27 ms 31 ms hh-ea8-i.HH.DE.NET.DTAG.DE [62.154.32.218]
6 35 ms 27 ms 26 ms hh-ea8-i.HH.DE.NET.DTAG.DE [62.154.32.218]
7 37 ms 29 ms 30 ms 80.150.168.162
8 36 ms 29 ms 29 ms hbg-bb1-link.telia.net [213.155.135.82]
9 29 ms 29 ms 29 ms ffm-bb3-link.telia.net [62.115.123.76]
10 37 ms 30 ms 29 ms ffm-b1-link.telia.net [62.115.121.1]
11 58 ms 49 ms 48 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
12 44 ms 37 ms 37 ms 195.82.61.14
13 44 ms 38 ms 37 ms 195.82.50.234
14 38 ms 38 ms 37 ms 195.82.50.49

ISP: UnityMedia and Deutsche Telekom
Location: Germany
Server: Shiva
Tracert Time: 23:30 MEZ

**Deithwen** · 03-05-2018 08:08 AM

Many lagspikes occuring to me and my static members, most of them at the same time. It's getting really troublesome this week.

ISP : Orange
Server : Phoenix
Country : France

Tracert :

Détermination de l’itinéraire vers 195.82.50.9 avec un maximum de 30 sauts.

1 2 ms 3 ms 2 ms livebox.home [192.168.1.1]
2 4 ms 3 ms 9 ms 80.10.237.137
3 * 3 ms 3 ms lag-115.ncren202.Rennes.francetelecom.net [193.253.151.194]
4 8 ms 8 ms 8 ms ae43-0.niidf302.Paris13eArrondissement.francetelecom.net [193.252.159.161]
5 9 ms 14 ms 15 ms 193.252.137.78
6 15 ms 14 ms 8 ms et-18-1-6-0.pastr3.paris03.opentransit.net [193.251.240.129]
7 * 8 ms 9 ms ae-35.ear2.Paris1.Level3.net [4.68.127.233]
8 19 ms 19 ms 18 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
9 17 ms 21 ms 23 ms 212.162.4.98
10 26 ms 23 ms 21 ms 195.82.60.29
11 17 ms 16 ms 18 ms 195.82.61.14
12 19 ms 19 ms 19 ms 195.82.50.234
13 19 ms 18 ms 20 ms 195.82.50.9

Itinéraire déterminé.

I hope this helps to fix the problem as soon as possible.

**AlipheeseRhiki** · 03-05-2018 10:05 AM

ISP: Sky
Country: UK
Server: Omega

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 2 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 8 ms 8 ms 8 ms sr12.enncl.isp.sky.com [2.127.238.197]
3 38 ms 18 ms 18 ms be453.pr2.enlba.isp.sky.com [2.120.11.41]
4 17 ms 17 ms 16 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 26 ms 25 ms 25 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
6 26 ms 26 ms 31 ms 212.162.4.98
7 34 ms 33 ms 28 ms 195.82.60.29
8 25 ms 30 ms 26 ms 195.82.61.14
9 26 ms 26 ms 25 ms 195.82.50.234
10 26 ms 25 ms 26 ms 195.82.50.9

Trace complete.

**SeraMyuLay** · 03-05-2018 10:54 AM

ISP: Unitymedia
Country: EU/Germany
Server: Cerberus

Time: 02:45 (GMT+1)
Date: 05.03.2018

Code:

tracert 195.82.50.54

Routenverfolgung zu 195.82.50.54 über maximal 30 Hops

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
  2     *        *        *     Zeitüberschreitung der Anforderung.
  3     8 ms    12 ms    15 ms  1611A-MX960-02-ae16-2030.bfe.unity-media.net [80.69.102.217]
  4    14 ms    18 ms    24 ms  de-fra01b-rc1-ae17-0.aorta.net [84.116.197.198]
  5    13 ms    12 ms    16 ms  de-fra01b-ri2-ae30-0.aorta.net [84.116.134.166]
  6    13 ms    18 ms    19 ms  213.46.177.10
  7    18 ms    15 ms    22 ms  ffm-bb4-link.telia.net [62.115.118.201]
  8    29 ms    18 ms    18 ms  ffm-b1-link.telia.net [62.115.121.11]
  9    18 ms    23 ms    28 ms  kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
 10    14 ms    16 ms    16 ms  195.82.61.14
 11    15 ms    16 ms    15 ms  195.82.50.234
 12    24 ms    15 ms    14 ms  195.82.50.54

Ablaufverfolgung beendet.

General Pings are great, but from time to time there are several spikes over the day, resulting in Skills lost or not even accepted. It's very noticeable when crafting, im not trusting makros anymore. Even my Guildmates told me they are having trouble. Here is one of my Guildmates trace a few days ago, right in time when he got a spike

ISP: Telekom

**RobbieH** · 03-05-2018 07:20 PM

Originally Posted by Kuroka

I dont rly know much about this so i wonder, why is mine so long?

I don't know much about networks and troubleshooting their issues, but i noticed people are using different IPs for tracing routes, which leaves the question which one should we be using, you for example used 186.82.50.9, where i used 195.82.50.9, other people used 195.82.50.44

The moderator trying to help didn't provide any IP to trace either which leaves the question why people are using different IPs for tracing, but then again like i've said i don't know much about networks.

The 195.82.50.9 that i've used is the Chaos Datacenter IP, however i'm not sure if this include Instance servers which seems to be where the lag spikes occur the most.

**Akryl** · 03-05-2018 07:27 PM

ISP: Orange
Country: EU/PL
Server: Odin

Time: 9:55 - 10:05 GMT
Date: 5 March 2018

Trace:

Code:

Tracing route to 195.82.50.9 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.0.1] 
  2    21 ms    21 ms    20 ms  wro-bng2.tpnet.pl [80.50.18.74] 
  3    21 ms    22 ms    21 ms  wro-r1.tpnet.pl [80.50.18.73] 
  4    41 ms    23 ms    23 ms  poz-r1.tpnet.pl [194.204.175.205] 
  5    35 ms    35 ms    35 ms  hbg-b1-link.telia.net [213.248.96.144] 
  6    35 ms    35 ms    35 ms  hbg-bb4-link.telia.net [213.155.135.86] 
  7    44 ms    44 ms    44 ms  ffm-bb4-link.telia.net [62.115.138.172] 
  8    43 ms    43 ms    44 ms  ffm-b1-link.telia.net [62.115.116.158] 
  9    43 ms    42 ms    45 ms  kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106] 
 10    43 ms    42 ms    42 ms  195.82.61.14 
 11    42 ms    43 ms    42 ms  195.82.50.234 
 12    42 ms    42 ms    42 ms  195.82.50.9 

Trace complete.

I have also done some pinging around all of the hops, and found out there is a marginal packet loss between hop7 ffm-bb4-link.telia.net [62.115.138.172] and hop8 ffm-b1-link.telia.net [62.115.116.158], which affects the entire connection going through this particular link - at least for me.

Ping statistics for hop7 (there was only one packet with 129 ping):

Code:

Ping statistics for 62.115.138.172:
    Packets: Sent = 500, Received = 500, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 43ms, Maximum = 129ms, Average = 43ms

Ping stats for hop8 (multiple high-ping packets here):

Code:

Ping statistics for 62.115.116.158:
    Packets: Sent = 500, Received = 499, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 43ms, Maximum = 133ms, Average = 45ms

Ping stats for hop9:

Code:

Ping statistics for 62.115.32.106:
    Packets: Sent = 500, Received = 498, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 134ms, Average = 48ms

Ping stats for hop10 195.82.61.14:

Code:

Ping statistics for 195.82.61.14:
    Packets: Sent = 500, Received = 496, Lost = 4 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 67ms, Average = 42ms

For now I'm using VPN set up on private dedicated server located in Amsterdam to deal with this since it goes through different route, and still checking that one for problems.

**Kuutamo** · 03-05-2018 07:45 PM

Same here. last few attempts at raids have been horrific. Not just me but other static members in other countries.

ISP: Sky
Location: UK
Server: Odin
Traceroute 5th March @ 10:40am

Code:

Tracing route to 195.82.50.44 over a maximum of 30 hops

  1     3 ms     7 ms     3 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    17 ms    17 ms    17 ms  be453.pr2.enlba.isp.sky.com [2.120.11.41]
  4     *       16 ms    17 ms  lag-102.ear1.London1.Level3.net [212.113.9.141]
  5    26 ms    25 ms    25 ms  ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
  6    25 ms    26 ms    26 ms  212.162.4.98
  7    39 ms    47 ms    26 ms  195.82.60.29
  8    26 ms    27 ms    31 ms  195.82.61.14
  9    25 ms    25 ms    25 ms  195.82.50.234
 10    26 ms    25 ms    25 ms  195.82.50.44

Trace complete.

EDIT - Found two ISP's saying EU Datacentre so did both as was not sure which it was

Code:

Tracing route to 195.82.50.9 over a maximum of 30 hops

  1     4 ms     6 ms     3 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    17 ms  be453.pr2.enlba.isp.sky.com [2.120.11.41]
  4    16 ms    17 ms    17 ms  lag-102.ear1.London1.Level3.net [212.113.9.141]
  5    26 ms    26 ms    26 ms  ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
  6    34 ms    26 ms    26 ms  212.162.4.98
  7    26 ms    25 ms    41 ms  195.82.60.29
  8    26 ms    25 ms    25 ms  195.82.61.14
  9    25 ms    25 ms    25 ms  195.82.50.234
 10    25 ms    25 ms    26 ms  195.82.50.9

Trace complete.

**Eledra** · 03-05-2018 07:54 PM

Hi all.
IPS UPC
Location EU/CZ
After few email's and phone talk my IPS say that problem is on server side FF14.
Some technical thing. Strange is SE say nothing at webpage.
Hope these problems fix asap, i need to log into game for gardening and other stuff.

**Akryl** · 03-05-2018 07:57 PM

Looking at all this, it's either in the datacenter, or multiple failures across different ISPs and routes... which one it might be hint hint nudge nudge

Thread: Latency/Packet Loss Issues [Chaos Datacenter]

Thread Tools

Search Thread

Display

Ok IPS say problem is at FF14 side.