FFXIV DX11 and DX9 log in errors (Also in Japanese) after resetting my PC! :( HELP!

[Ashyl_Frost]

Hello everyone! Yesterday i tried resetting my PC because i thought it would fix the random shut off issue I've been having for the past few months (Didn't fix it btw), but instead it deleted more than what i expected so i had to copy/paste everything from the windows.old folder back to my C drive. Anyways, i tried logging into FFXIV after the copy/pasting but it gave me these errors when the black FFXIV screen popped up, so i manually deleted the FFXIV folder in the SquareEnix folder on my C Drive so i could reinstall it (Uninstall couldn't be found). I reinstalled the launcher/game and it still gives me these errors when logging into the game. Any ideas? Maybe i need to reinstall something on my PC that i could be missing after the reset? (I tried both DirectX versions, and i use the US launcher version, so i only understand English) P.S. I never had any of these problems before the PC reset, and my DirectX version is DX12!

DirectX 11 Crash Error!
ファイナルファンタジーXIV

「ファイナルファンタジーXIV」でエラーが発生したため終了しました。
2018-01-25_02:20

ffxiv_dx11.exe+1046547
ffxiv_dx11.exe+104354B
ffxiv_dx11.exe+102AF2B
ffxiv_dx11.exe+1028E44
ffxiv_dx11.exe+1254B2B
ffxiv_dx11.exe+1090E25
ffxiv_dx11.exe+108E892
ffxiv_dx11.exe+1C049B



DirectX 9 Crash Error!
ファイナルファンタジーXIV

「ファイナルファンタジーXIV」でエラーが発生したため終了しました。
2018-01-25_02:17

ffxiv.exe+D63266
ffxiv.exe+D602CF
ffxiv.exe+D4AF5D
ffxiv.exe+D496DF
ffxiv.exe+EF25EE
ffxiv.exe+DA0040
ffxiv.exe+D9E1F8
ffxiv.exe+18FE0B

[Ashyl_Frost]

HERE'S SOME STUFF THAT WAS DELETED DURING THE PC RESET! (Maybe something here is causing it?)

@BIOS GIGABYTE 2.33
Adobe AIR Adobe Systems Incorporated 28.0.0.127
Adobe Flash Player 27 NPAPI Adobe Systems Incorporated 27.0.0.130
Adobe Flash Player 28 PPAPI Adobe Systems Incorporated 28.0.0.161
Adobe Reader 9.3 Adobe Systems Incorporated 9.3.0
Adobe Shockwave Player 12.3 Adobe Systems, Inc. 12.3.1.201
AMD Install Manager Advanced Micro Devices, Inc. 5.00
Easy Tune 6 B13.1111.1 GIGABYTE 1.00.0000
FINAL FANTASY XIV - A Realm Reborn SQUARE ENIX CO., LTD. 1.0.0000
Java 8 Update 161 Oracle Corporation 8.0.1610.12
Logitech Gaming Software 8.89 Logitech Inc. 8.89.68
marvell 91xx driver Marvell 1.2.0.1039
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.56336
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.59193
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.50727.42
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 8.0.59192
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Corporation 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Corporation 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 Microsoft Corporation 11.0.50727.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft Corporation 11.0.61030.0
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 Microsoft Corporation 14.0.24215.1
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 Microsoft Corporation 14.0.24215.1
Microsoft XNA Framework Redistributable 4.0 Refresh Microsoft Corporation 4.0.30901.0
Mozilla Maintenance Service Mozilla 37.0.2
MSXML 4.0 SP2 Parser and SDK Microsoft Corporation 4.20.9818.0
NVIDIA PhysX NVIDIA Corporation 9.09.1112
ON_OFF Charge 2 B13.1028.1 GIGABYTE 1.00.0000
OpenAL
Raptr Raptr, Inc 5.2.11-r125663-release
Realtek Ethernet Controller Driver Realtek 7.49.927.2011
Realtek HDMI Audio Driver for ATI Realtek Semiconductor Corp. 6.0.1.6650
RGSS-RTP Standard Enterbrain 1.0.0
TechPowerUp GPU-Z TechPowerUP
UAS&TURBO DRIVER CONTROL TOOL 1.0.0.13 GIGA-BYTE TECHNOLOGY CO., LTD.
Update Manager B12.1113.1 Gigabyte 1.00.0000
VIA Platform Device Manager VIA Technologies, Inc. 1.42

[Ashyl_Frost]

Maybe i'm missing certain .dll files? Or Windows folder is missing something?!... I tried other methods and i still get the errors when logging in from the FFXIV Launcher. The 3rd time i have reinstalled the game btw lol. But if i am missing something, such as an application, .dll file, what would it be? What do i need exactly to run FFXIV? I just have a weird feeling it's all bc of the copy/paste i did with the windows.old folder after the PC reset, and some things i couldn't paste over bc i didn't have permission, even in administration access. Not only that, certain stuff might not work properly even if they were pasted over. I'm all out of ideas at this point. Please help, somebody, i beg of you. lmao P.S. If it is something to do with my Windows folder, is there some way i can check and see if something is missing? Any way of me repairing the folder to get back what is missing or corrupted?

[Ashyl_Frost]

I FINALLY RESOLVED THE FFXIV ISSUE! It was DirectX June 2010 SDK that i needed to install. Thanks to one of my members in the Free Company, named Tiny. lol

[Ariellendera]

Hello Ashyl_Frost, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Happy your issue is resolved! I will be moving this thread to "closed concerns" If you have any other issues please do not hesitate to create a new thread.