[PC] Fatal DirectX Error 11000002

[Einmimiria]

Thank you for the reply,

We've seen this issue a lot of Windows 10 (however it can happen on any Windows OS). Try to set it to Compatibility Mode (Windows 7 or 8 specifically).

Does the dxdiag you posted show all of your hard drives? Do you have anymore on the PC?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KokopokiRirinima]

Hi, sorry to jump on someone else's thread. I can make my own if that is required.

I'm also having this issue. I can start up the game, log in to my character, but as soon as the game loads OR 5 - 60 seconds pass I get the same error.

Edit: FF14 System info



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\scott\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.934MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19280.934MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.476GB SYSTEM_FREEDISC_SPACE 191.635GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.745GB SYSTEM_FREEDISC_SPACE 797.866GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.765GB SYSTEM_FREEDISC_SPACE 9.724GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3029.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C167FB9A-EA5C-48C4-8E96-0CEC780753C4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/3/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9C754BE5-2A8B-4DCA-BA14-1A749A8C78F3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/3/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5537550-0D13-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5554A10-0D13-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 19 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A555E650-0D13-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5565B80-0D13-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5568290-0D13-11E8-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A5571ED0-0D13-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5580930-0D13-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
[PC] Fatal DirectX Error 11000002 and 2 more pages ‎- Microsoft Edge
Mail
@Error 7.0.7 - Discord
Microsoft Edge
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
CAM
Inbox - Gmail ‎- Mail


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Driver Booster 5
League of Legends
OpenAL
Steam
TechPowerUp GPU-Z
Heaven Benchmark version 4.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CAM
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Corsair LINK 4
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25017
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Corsair LINK 4
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25017
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25017
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Office 365 ProPlus - en-us
Sid Meier's Civilization VI
ARK: Survival Evolved
FINAL FANTASY VII
FINAL FANTASY VIII
Wallpaper Engine
Vulkan Run Time Libraries 1.0.65.0
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
NVIDIA Ansel
NVIDIA Control Panel 390.77
NVIDIA Graphics Driver 390.77
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000139C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000017E0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000193C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11801.1001.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003504
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8827.21855.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001700
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8827.21855.0_x64__8wekyb3d8bbwe\HxTsr.exe 000024B0
C:\Users\scott\AppData\Local\Discord\app-0.0.300\Discord.exe 000027D8
C:\Users\scott\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000018F0
C:\Windows\Explorer.EXE 00001A00
C:\Windows\System32\RuntimeBroker.exe 00001AD0
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00001A10
C:\Windows\System32\smartscreen.exe 00002CE8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002FD4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00001404
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000007EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C50
C:\Windows\system32\ApplicationFrameHost.exe 00002168
C:\Windows\system32\DllHost.exe 00000F9C
C:\Windows\system32\SettingSyncHost.exe 00001DB4
C:\Windows\system32\browser_broker.exe 00002C0C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003764
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000030F4
D:\Games\Steam.exe 000028E8
D:\Games\bin\cef\cef.win7\steamwebhelper.exe 00002F54
D:\Games\steamapps\common\wallpaper_engine\wallpaper32.exe 000019EC
D:\Utilities\CorsairLink4.exe 00002AF0
c:\windows\system32\sihost.exe 00001820
c:\windows\system32\svchost.exe 00001AF0
c:\windows\system32\taskhostw.exe 000019D8