[PC] Unable to launch game in DX11 mode

[Spakkum]

System information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\cahil\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU AMD FX-8320E Eight-Core Processor (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2603
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16283.508MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18715.508MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.921GB SYSTEM_FREEDISC_SPACE 51.916GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 494.459GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8141.754 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15002.0011
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8137.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8141.754 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15002.0011
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SOUND AND STUFF (ASUS Xonar DGX Audio Device)
SYSTEM_SOUND_DEVICE_ID {0B4CB1E9-47B8-4701-A75E-7BAB1AA56C19}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 0.00.0008.1823
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/2/2015 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {832320C5-7513-4673-A405-CD6E744D6A77}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8CAEE08E-DC58-45BB-9AFE-E40BBB8E76D0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar DGX Audio Device)
SYSTEM_SOUND_DEVICE_ID {A7C9FDED-8958-4585-9254-3913BA9ADB4F}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 0.00.0008.1823
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/2/2015 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DE0856C7-18F3-4842-9C3C-2ECAB3509127}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1505610-2587-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1531530-2587-11E6-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1533C40-2587-11E6-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1511960-2587-11E6-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1536350-2587-11E6-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82B9C480-5914-11E7-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Documents
DX11_login.png ‎- Photos
#ffxiv - Discord
Soundbounce
boot
Inbox - <REDACTED>
Task Manager
Windows Shell Experience Host
FINAL FANTASY XIV - A Realm Reborn


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Punch Club
Adobe AIR
Advanced Combat Tracker (remove only)
AstroGrep
Battle.net
Heavy Bullets
FF Logs Uploader
Destiny 2
Diablo III
Heroes of Might and Magic 3 Complete
Google Chrome
Hearthstone
ASUS GPU TweakII
AURA RGB Lighting Control for Graphic card & ROG-XG-STATION-2
League of Legends
OBS Studio
OpenAL
Overwatch
PCSX2 - Playstation 2 Emulator
Rockstar Games Social Club
Steam
Sid Meier's Civilization V
The Elder Scrolls Online
Twitch Launcher
Uplay
Watch_Dogs
ASUS GPU TweakII
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Adobe AIR
FF Logs Uploader
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Geeks3D FurMark 1.19.0.0
Java 7 Update 21
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HiPatch
Java Auto Updater
AMD Settings
Programmer's Notepad
Google Update Helper
Futuremark SystemInfo
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
ASUS Xonar DGX Audio
Microsoft Visual C++ 2005 Redistributable
Hero Lab 8.0b
Microsoft Visual C++ 2005 Redistributable
XSplit Gamecaster
NVIDIA PhysX
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Soundbounce version 1.0a
Adobe Refresh Manager
Adobe Acrobat Reader DC
AURA RGB Lighting Control for Graphic card & ROG-XG-STATION-2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Grand Theft Auto V
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia USB Host Controller Driver
League of Legends
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Check Point VPN
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
7-Zip 17.00 beta (x64)
AMD Software
GIMP 2.8.18
Logitech Gaming Software 8.83
Microsoft Office 365 Business - en-us
Half-Life: Blue Shift
Mirror's Edge
Torchlight II
Q.U.B.E.
Jet Set Radio
FTL: Faster Than Light
Don't Starve
Half-Life 2
Quake
Q.U.B.E: Director's Cut
Crypt of the NecroDancer
Mass Effect 2
The Binding of Isaac: Rebirth
FINAL FANTASY XIII
Don't Starve Together
STAR WARS™ Jedi Knight: Dark Forces II
STAR WARS™ Jedi Knight: Mysteries of the Sith™
STAR WARS™: Dark Forces
LISA
FINAL FANTASY X/X-2 HD Remaster
Total War™: WARHAMMER®
Fallout 4
Rise of the Tomb Raider
Stardew Valley
VRChat
Borderlands 2
STAR WARS™ Jedi Knight: Jedi Academy™
STAR WARS™ Jedi Knight II: Jedi Outcast™
BIT.TRIP RUNNER
Half-Life
VVVVVV
The Elder Scrolls V: Skyrim
BioShock Infinite
Sid Meier's Civilization V
TeamSpeak 3 Client
Unreal Development Kit: 2012-10
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.51.0
Vulkan Run Time Libraries 1.0.65.0
AMD DVR64
GOG.com Heroes of Might and Magic 3
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
InfraRecorder 0.53 (x64 edition)
Jedi Knight: Dark Forces II
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Radeon Settings
Microsoft Web Platform Installer 5.0
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Windows Cache Extension 2.0 for PHP 7.0 (x64)
Logitech Gaming Software
Microsoft Visual C++ 2005 Redistributable (x64)
AMD Settings - Branding
AMD Problem Report Wizard
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Control Panel 378.92
NVIDIA PhysX System Software 9.16.0318
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001634
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00001C18
C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE 00000AA0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B9C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001948
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000192C
C:\Program Files\Internet Explorer\iexplore.exe 00001A1C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002F00
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1803.279.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000020B0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39101.16720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000007CC
C:\Users\cahil\AppData\Local\Discord\app-0.0.300\Discord.exe 000019CC
C:\Users\cahil\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00001F80
C:\WINDOWS\Explorer.EXE 000016D4
C:\WINDOWS\SysWOW64\SearchProtocolHost.exe 00000494
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001BDC
C:\WINDOWS\system32\DllHost.exe 000006D4
C:\WINDOWS\system32\SettingSyncHost.exe 00001C04
C:\Windows\SysWOW64\HsMgr.exe 00002FD0
C:\Windows\System32\RuntimeBroker.exe 000029A4
C:\Windows\System32\smartscreen.exe 00000B30
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001E3C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E64
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CFC
C:\Windows\System\HsMgr64.exe 00002FEC
E:\Soundbounce\CefSharp.BrowserSubprocess.exe 00001934
E:\Soundbounce\Soundbounce.exe 000024BC
c:\windows\system32\sihost.exe 000017AC
c:\windows\system32\svchost.exe 000026E4
c:\windows\system32\taskhostw.exe 0000180C

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you get this error immediately or does the update attempt to download first?

When did this start occurring? What kind of connection do you have (Wired or wireless)?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Spakkum]

Thanks for the quick reply!

Do you get this error immediately or does the update attempt to download first?

That error shows up when I click the play button displayed in the screenshot. The game is fully updated.

When did this start occurring?

After patch 4.2.

What kind of connection do you have (Wired or wireless)?

Wired.

[Einmimiria]

Thank you for the reply Spakkum,

The game will check for an update before starting the game. If you cannot connect to the server properly and complete the version check, you will get this error.

There are a couple things you can try. First, try resetting your router by turning it off and back on. Make sure that any anti-virus or firewall program you use has an exception for Final Fantasy XIV (if you have trouble with this, you can also temporarily disable them). Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!