random disconnect inside dungeon, no error code, internet is fine

[gumas]

i dont know what to do with this, it happen everytime i went to dungeon/trial/raid.

just doing my stuff and then i got disconnected, the thing is there is no error code, no lag/delay, nothing. it was smooth run then suddenly screen goes black and i got "returning to login screen" tooltip.

i got thrown back to startup screen (the one with stormblood logo) then i relogin back again, and everything normal again. 10-15 minutes later, it happen again.

i dont know what to do now, when i got DC i check my connection, everything is fine on my ping prompt, not even one pip of RTO, my speed didnt go down too. pls help

update: it seems indeed only happen when iam inside dungeon, doing all beast tribe just now and everything is fine. i try other online games like CSGO, GW2, WOW and everything is also fine, so at least i know the problem is with the FF14

[MishkaRose]

i hav the same problem to the dot

i run healer so every time i DC every one dies

please fix

edit : it kicked my inside my FC house this time

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned that it only really happens in dungeons/trials/raids, does this occur when you first enter the instance, or while in the middle of playing? If you were to log back in immediately, do you have any errors? Where do you end up when you get logged back in?

What kind of connection do you have? Wired or wireless?

What have you tired so far to try an resolve the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Altaeciana]

I also have been having random disconnections.

Once while trying to queue for a duty roulette.
Once more while waiting for the Gold Saucer GATE event to begin.

[Kariyn]

Hi there! Me and my FC members have been experiencing the same issue. The issue primarily happens in dungeons/trials/raids but we've had people who randomly disconnect in just the open world. When we log back in we do not see any errors and we are still in the instance but have to start it over. All of the members experiencing disconnects use wired connections. We have tried rebooting our routers/computers and nothing has made the issue any better.

[SimplyJames168]

Hi there! Me and my FC members have been experiencing the same issue. The issue primarily happens in dungeons/trials/raids but we've had people who randomly disconnect in just the open world. When we log back in we do not see any errors and we are still in the instance but have to start it over. All of the members experiencing disconnects use wired connections. We have tried rebooting our routers/computers and nothing has made the issue any better.

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

[MishkaRose]

You mentioned that it only really happens in dungeons/trials/raids, does this occur when you first enter the instance, or while in the middle of playing? If you were to log back in immediately, do you have any errors? Where do you end up when you get logged back in?

What kind of connection do you have? Wired or wireless?

What have you tired so far to try an resolve the issue?

it happends randomly out in open world , begining of instance , middle of instance , middle of final boss fight (happens mainly mid instance it seems tho)

when i log back in (from stormblood game menu(not the launcher(it dont kick u that far out))) it just says logging you out because your conecting from a 2nd place

wired

basicly everything (restarting the game, restarting the net, restarting the power, restarting the computer, ext)

[Einmimiria]

it happends randomly out in open world , begining of instance , middle of instance , middle of final boss fight (happens mainly mid instance it seems tho)

when i log back in (from stormblood game menu(not the launcher(it dont kick u that far out))) it just says logging you out because your conecting from a 2nd place

wired

basicly everything (restarting the game, restarting the net, restarting the power, restarting the computer, ext)

Thank you for the reply MishkaRose,

If the game says "logging you out because you're connecting from a 2nd place," this suggests the disconnect comes from the client side as the server still thinks you are connected to the game.

Make sure that you do not have any other programs/overlays in the background and make an exception for any anti-virus or firewalls you may have.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

Gumas,

If you are having a similar issue to MishkaRose, the same suggestions may be helpful, however if there are any differences, please list them.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[MishkaRose]

Make sure that you do not have any other programs/overlays in the background and make an exception for any anti-virus or firewalls you may have.

ports:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

i dont hav any anti virus running / but i did hav 1 overlay running in passive i turned it off / im adding the ports just in case , if there is any more problems after this ill pm you again here.

[Kariyn]

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

I already know the issue isn't on the players end just from the vast number of people having issues I was just trying to provide information in hopes of them being able to resolve the issue sooner. We invited friends to come and play this game but the lag and random disconnects are really souring their experience.