random disconnect inside dungeon, no error code, internet is fine

[SimplyJames168]

Hi there! Me and my FC members have been experiencing the same issue. The issue primarily happens in dungeons/trials/raids but we've had people who randomly disconnect in just the open world. When we log back in we do not see any errors and we are still in the instance but have to start it over. All of the members experiencing disconnects use wired connections. We have tried rebooting our routers/computers and nothing has made the issue any better.

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

[Kariyn]

its not our end! but the moderators will try and make it look like it is. Its SEs end and they need to sort it asap I cant actually emphasize this enough.

I already know the issue isn't on the players end just from the vast number of people having issues I was just trying to provide information in hopes of them being able to resolve the issue sooner. We invited friends to come and play this game but the lag and random disconnects are really souring their experience.

[Ariellendera]

MishkaRose,

I would like to suggest maybe doing the re-install. Although everyone's issues appears to be the same ,many different things cause these issues. We always suggest going through all the troubleshooting steps yourself rather assuming it will not help by what other players say. We are here to help, We want to be of assistance.

Thank you for playing Final Fantasy XIV.

[MishkaRose]

ok u realy need to fix this shit i just DCed 7 times in one instance as the healer!

[Ariellendera]

Hello everyone.

If you are connecting to the NA data center please go to the following thread and post the requested information there http://forum.square-enix.com/ffxiv/t...NA-Data-Center.

If you are connecting to a EU data center please post the following information here.

-Trace Route
-ISP
-Location

Thank you all for your understanding.

[MishkaRose]

-Trace Route

you didnt give us the IP to trace to

[MishkaRose]

-Trace Route
-ISP
-Location

ISP : Centurylink
Location : USA
Data Center : Chaos
Server : Shiva
Trace Route :

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms 1 ms 192.168.0.1
3 48 ms 48 ms 47 ms rb5-bras.lax.centurytel.net [69.29.179.40]
4 52 ms 57 ms 56 ms 173-248-79-46.centurylink.net [173.248.79.46]
5 122 ms 72 ms 60 ms bb-chcgilwu-jx9-01-xe-1-1-0.core.centurytel.net [206.51.69.50]
6 57 ms 56 ms 116 ms bb-chcgilwu-jx9-02-ae0.core.centurytel.net [206.51.69.70]
7 * * * Request timed out.
8 79 ms 102 ms 195 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
9 58 ms 55 ms 53 ms 63.146.27.18
10 163 ms 162 ms 157 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
11 160 ms 168 ms 174 ms 212.162.4.98
12 162 ms 187 ms 165 ms 195.82.60.29
13 165 ms 190 ms 196 ms 195.82.61.14
14 167 ms 161 ms 159 ms 195.82.50.234
15 216 ms 163 ms 163 ms 195.82.50.9

Trace complete.

p.s. 160 ms is normal it has been for the last 7 years

[MishkaRose]

Thank you all for your understanding.

if your gonna leave us hanging, at least give us a rope.

[Caitlinzulu]

I assume its the datacenter/lobby server adress but chaos center is 195.82.50.9 according to arrstatus

[Caitlinzulu]

Everytime i reread your problems i get more the impression that your connection is fine and that there is something wrong with your client. Indeed a reinstall might be the best option here.
Its because you have no lag/delay when you get thrown back. All connection issues i've seen lead to a long delay where you dont see any mobs move or your attacks do nothing first. Thats what makes me think that its really a local client issue.